Experienced Customer Service and Sales Representative – Work from Home Opportunity with blithequark in Wyoming

Introduction to blithequark

At blithequark, we are a global leader in communications and technology, dedicated to providing exceptional customer experiences and innovative solutions. As a company, we value creativity, teamwork, and a passion for delivering outstanding results. Our mission is to connect people to what matters most, and we are seeking talented individuals to join our team as Customer Service and Sales Representatives, working from the comfort of their own homes in Wyoming.

Job Overview

In this exciting role, you will be the voice of blithequark, creating meaningful connections with customers and introducing them to the latest technology, services, and offers. As a Customer Service and Sales Representative, you will be responsible for addressing a broad range of customer service call types, including collections, retention, sales channel coordination, billing, and advanced technical support. Your goal will be to provide effective and timely resolutions for customers, deliver personalized recommendations for our products and services, and meet monthly sales goals.

Key Responsibilities

• Instill confidence and loyalty in customers through thoughtful listening and utilizing knowledge of blithequark's products and services to effectively service and retain customers.
• Simplify explanations of customer bills, rate plans, and features of blithequark's products and services.
• Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required.
• Engage Tier 3 support (network and IT), third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
• Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
• Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
• Get customers up and running with the latest products and services, such as air cards, USB devices, as well as blithequark-provided software and applications.

What We Offer

At blithequark, we offer a competitive salary range of $16.20 to $18.87 per hour, with additional compensation up to $3000 per month when you meet your sales goals and performance expectations. You will also receive paid training from the comfort of your own home, as well as additional resources to support you in your role. Our excellent benefits package includes medical/dental coverage, a 401(k) plan, tuition reimbursement, and paid time off.

Employee Discounts

As a blithequark employee, you will be eligible for discounts of up to 50% off on:

• Eligible blithequark wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories.
• blithequark Internet (Fiber where available).
• blithequark phone and blithequark wireless home phone.

Requirements

To be successful in this role, you will need:

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required.
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• Ability to participate in workspace audits and maintain a workspace that meets blithequark's WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.).

Work from Home Requirements

As a blithequark Customer Service and Sales Representative working from home, you will need to:

• Be available, accessible, and accountable to work during established work schedules and shifts.
• Follow technical support processes and comply with organizational security and compliance standards.
• Participate in trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service and Sales Representative, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With blithequark, the career possibilities are limitless, and we encourage you to take the lead as the voice of our company.

Conclusion

If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity to join the blithequark team as a Customer Service and Sales Representative. With our competitive salary, excellent benefits, and opportunities for career growth, this is a chance to take your career to the next level and make a real difference in the lives of our customers. Apply now and become a part of the blithequark team!

Apply Now