Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further than arenaflex, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team and contribute to arenaflex's mission to create a more efficient and environmentally friendly future for transportation worldwide.
**About arenaflex**
At arenaflex, we're on a mission to transform the way people move around the world. By harnessing the power of technology, we're not only making daily commutes more efficient but also reducing humanity's environmental footprint. With ambitious goals and a passion for innovation, we're committed to creating a more sustainable and connected future for transportation. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this exciting journey.
**Job Summary**
As a Customer Support Agent at arenaflex, you'll be the first point of contact for customers in the USA, providing on-demand support through phone, email, and digital channels. You'll be responsible for handling customer queries quickly and effectively, escalating issues when necessary, and maintaining accurate customer records. You'll also participate in training and briefings to gain expertise and understand client and contact centre requirements. If you're passionate about helping others and providing outstanding service, we want to hear from you!
**Key Responsibilities**
* Provide first-line support to customers through phone, email, and digital channels, aiming for 'first contact resolution' to handle customer queries quickly and effectively.
* Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
* Foster positive interactions in all communications, making sure customers feel understood and supported.
* Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
* Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
* Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
* Offer feedback and insights on areas that may lead to a poor customer experience.
* Embody the values of arenaflex, ensuring these are reflected in your daily work.
**Essential Qualifications**
* Fluent English: You have a high and fluent English (C2 level), both written and spoken.
* Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email.
* Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly.
* Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
* Eligibility: Be eligible to work in Spain.
**Preferred Qualifications**
* Previous experience in customer-facing roles, preferably in the transportation or mobility industry.
* Knowledge of on-demand mobility processes and technology management.
* Familiarity with MS Office and other productivity tools.
* Excellent communication and interpersonal skills.
* Ability to work in a fast-paced environment and adapt to changing priorities.
**What We Offer**
* Starting date: 10th of February, 2025.
* Contract: Temporary (6 months).
* Salary: 9.743€ gross per year.
* Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed).
* Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based).
* 24 holiday days per year on a full-time basis.
* Work Model: Hybrid working model.
* Location: Barcelona, Spain.
**Additional Benefits**
* Employee Assistance Program - Free, confidential, and impartial guidance and support.
* Option to sign-up for Discounted Private Health Insurance.
* Referral Program: Refer a Friend and get a Referral bonus.
* Access to specialised LinkedIn training courses.
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
* Best-in-class people engagement activities and programs.
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
**About Our Culture**
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're passionate about providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to join our dynamic team and contribute to arenaflex's mission to create a more efficient and environmentally friendly future for transportation worldwide.
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