At blithequark, we're driven by a shared passion for restoring dream cars to their former glory. Our customers are dedicated enthusiasts who rely on us for top-notch products and exceptional service. As a Customer Service Advisor in our call center, you'll play a vital role in ensuring that every customer interaction is nothing short of outstanding. If you're a people person with a flair for problem-solving and a passion for the automotive world, we want to hear from you.
At blithequark, we pride ourselves on our core values, which create a team of individuals who:
Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
As a Customer Service Advisor, you'll be the primary point of contact for our customers, providing support and guidance via phone, email, and live chat. Your goal will be to resolve customer inquiries and concerns in a timely and professional manner, ensuring that every interaction is positive and productive.
Your key responsibilities will include:
To excel in this role, you'll need to possess certain skills and qualities, including:
We offer a range of schedules to suit different needs and preferences, with a highest priority need for Monday to Friday, 10:30am-7:00pm EST. You'll have the option to work onsite at our Pottstown, PA location or remotely, with the requirement of a minimum speed internet connection and a distraction-free environment. We'll provide the computer and necessary equipment for remote workers.
At blithequark, we're committed to supporting the well-being and success of our team members. You'll participate in a strong benefits package, including:
We also offer comprehensive training to help you better understand our products and systems, ensuring that you have the knowledge and confidence to excel in your role.
We use the Culture Index to help us understand the preferred communication styles and intrinsic motivational needs of our team members. This tool enables us to create a work environment that supports the growth and success of our employees, while also driving business results.
As a company, we're proud of our heritage and our commitment to the automotive restoration community. Established in 1978, blithequark has been developing, marketing, and offering supplies, tools, and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the blithequark brand and rely on us for unique products that enable successful completion of their repair and restoration projects.
If you're passionate about delivering exceptional customer experiences and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Please note that blithequark conducts pre-employment drug screening and background checks. We're an equal opportunities employer and participate in E-Verify.
Don't miss out on the chance to join our dynamic team and contribute to the success of blithequark. Apply now and take the first step towards a rewarding and challenging career in customer service.
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