Introduction to blithequark
As a leading player in the ICT industry, blithequark is at the forefront of innovation, providing a wide range of IT and telecommunications services to its global customer base. With a strong presence in Hungary and a team of over 5000 employees, blithequark is committed to delivering exceptional service quality and driving success through its international operations. Established in 2006, the company has grown significantly, with four sites in Budapest, Debrecen, Pécs, and Szeged, and is now seeking skilled IT professionals to join its team.
Job Overview
We are seeking an experienced Customer Delivery Manager to take end-to-end accountability for customer service delivery in the international health market. This role involves managing service quality, optimizing portfolios, and collaborating with top management to drive success. The ideal candidate will have a strong understanding of cloud computing, cloud platform best practices, and experience with Sovereign Cloud and TSI standard service delivery processes.
Focus Area
The focus area for this role includes:
- Cloud like Open Sovereign Cloud (OSC) / Client Application Operation (CAO) / FCI
Key Responsibilities
The successful candidate will be responsible for:
- Overseeing end-to-end customer delivery within Cloud Managed Services
- Ensuring high-quality service delivery and handling escalations related to service quality
- Managing customer-impacting projects, including Transformation and Transition (T&T)
Language Requirements
The ideal candidate will have:
- Fluency in German for direct customer interaction
- Proficiency in English for communication with international teams
Qualifications and Skills
The successful candidate will have:
- Experience managing project scope based on budget and contract size
- Ability to plan operations and strategize service delivery in terms of time, quality, and cost
- Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities
- Strong understanding of cloud computing, cloud platform best practices, and experience with Sovereign Cloud and TSI standard service delivery processes
- Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management)
- Accuracy in financial management and invoicing
- Evaluate and approve cost and transition strategies within deals
- Collaborate with Delivery teams to enhance efficiency and implement improvement measures
- Handle escalation management and take action as needed
- Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects
- Lead and coordinate interdisciplinary project teams, both nationally and internationally
- Engage with top management internally and externally to develop global cooperation strategies
Essential Qualifications
The ideal candidate will have:
- A degree in a relevant field (e.g., computer science, business administration)
- At least 5 years of experience in a similar role, preferably in the ICT industry
- Proven track record of delivering high-quality services and managing complex projects
- Strong understanding of cloud computing and cloud platform best practices
- Experience with ITIL processes and Service Chain Operations Management (SC-OPM) activities
Preferred Qualifications
The ideal candidate will have:
- A postgraduate degree in a relevant field (e.g., MBA, MSc)
- More than 5 years of experience in a similar role, preferably in the ICT industry
- Experience working with international teams and managing global projects
- Strong understanding of the international health market and its specific requirements
- Certifications in ITIL, cloud computing, or related fields
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Customer Delivery Manager, you will have the opportunity to:
- Work with a talented team of professionals and learn from their experiences
- Develop your skills and knowledge in cloud computing, ITIL, and Service Chain Operations Management (SC-OPM) activities
- Take on new challenges and responsibilities as you grow in your role
- Participate in training and development programs to enhance your skills and knowledge
- Contribute to the development of our international operations and global cooperation strategies
Work Environment and Company Culture
At blithequark, we pride ourselves on our dynamic and inclusive work environment. As a Customer Delivery Manager, you will be part of a team that values:
- Collaboration and teamwork
- Innovation and creativity
- Customer satisfaction and service quality
- Employee growth and development
- Diversity and inclusion
Compensation, Perks, and Benefits
At blithequark, we offer a competitive compensation package, including:
- A salary commensurate with your experience and qualifications
- A range of benefits, including health insurance, retirement plans, and paid time off
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
- Access to the latest technologies and tools
Conclusion
If you are a motivated and experienced Customer Delivery Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With your strong understanding of cloud computing, ITIL, and Service Chain Operations Management (SC-OPM) activities, you will be an asset to our team and contribute to the delivery of exceptional service quality to our international customers. Join our team and take the first step towards a rewarding and challenging career at blithequark.
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