At arenaflex, we're passionate about creating an unparalleled customer experience that sets us apart from the rest. As a dedicated Customer Care Professional, you'll be the face of our brand, responsible for delivering exceptional service to our customers through various channels, including phone, email, chat, and social media. If you're a people person with a passion for helping others, we want to hear from you!
**About arenaflex**
arenaflex is a leading premium retailer of the latest shoes, apparel, and accessories, with a strong presence in the US market. Headquartered in Indianapolis, we have a digital office in Boulder and operate over 970 locations primarily in US malls and shops inside Macy's department stores. Our team of over 14,000 store associates is dedicated to delivering exceptional customer experiences, and we're committed to creating a diverse, equitable, and inclusive organization.
**Why Join arenaflex?**
* **Customer Obsession**: We're passionate about making our customers happy, and we want you to be too!
* **Empowerment**: Our team members have the power to make a customer's day, and we trust them to make good decisions and exercise good judgment.
* **Flexibility**: We offer flexible scheduling, including part-time and full-time opportunities, to accommodate your needs.
* **Career Growth**: We're committed to helping you grow your career, with opportunities for training, development, and mentoring.
* **Benefits**: We offer a comprehensive benefits package, including health care benefits, fitness center access, and a 401(k) plan with company match.
* **Perks**: Enjoy a 30% employee discount on all arenaflex products, non-profit volunteer opportunities, and a wellness program to support your overall well-being.
**Key Responsibilities**
As a Customer Care Professional, you'll be responsible for:
* **Providing Exceptional Customer Service**: Respond to customer inquiries, resolve issues, and provide product information through various channels, including phone, email, chat, and social media.
* **Product Knowledge**: Stay up-to-date on our latest products, promotions, and services to provide accurate information to customers.
* **Team Collaboration**: Work closely with your team to share knowledge, best practices, and ideas to improve customer experiences.
* **Adaptability**: Be flexible and adaptable in a fast-paced environment, with the ability to work a variety of shifts, including overtime.
**Essential Qualifications**
* **High School Diploma or Equivalent**: You've thrown your cap in the air – you have a High School diploma or equivalent!
* **Age Requirement**: Blow out the candles – you are at least 18 years old.
* **Availability**: Flex, not just your muscles – you are willing and able to work all shifts, including overtime.
* **Communication Skills**: You're a sharp communicator with excellent verbal and written skills.
* **Computer Literacy**: You're comfortable using computers and have basic knowledge of software applications.
**Preferred Qualifications**
* **Bilingual**: Hablando español que gana más dinero! (Speaking Spanish can earn you more money!)
* **Experience in Retail or Customer Service**: You've got experience in retail or customer service, and you're looking for a new challenge.
* **Education**: You're pursuing or have completed a degree in a related field, such as business, communications, or marketing.
**Skills and Competencies**
* **Customer Service**: You're passionate about delivering exceptional customer experiences and have a customer-centric approach.
* **Communication**: You're an effective communicator with excellent verbal and written skills.
* **Problem-Solving**: You're a problem-solver with the ability to think critically and make sound decisions.
* **Teamwork**: You're a team player with the ability to work collaboratively with others.
* **Adaptability**: You're flexible and adaptable in a fast-paced environment.
**Work Environment and Company Culture**
* **Casual yet Professional**: We're cool with casual, but we remain professional in our work environment.
* **Positive Environment**: We have a positive environment where your opinion is welcome, and we love ideas on how to create an EPIC customer experience.
* **Empowerment**: Our team members have the power to make a customer's day, and we trust them to make good decisions and exercise good judgment.
**Compensation and Benefits**
* **Health Care Benefits**: We offer comprehensive health care benefits to support your overall well-being.
* **Fitness Center Access**: Enjoy access to our on-site fitness center to stay active and healthy.
* **401(k) Plan**: We offer a 401(k) plan with company match to support your retirement savings.
* **Employee Discount**: Enjoy a 30% employee discount on all arenaflex products.
* **Non-Profit Volunteer Opportunities**: We offer non-profit volunteer opportunities to give back to the community.
* **Wellness Program**: Our wellness program supports your overall well-being and provides resources for stress management, nutrition, and fitness.
**Career Growth Opportunities**
* **Training and Development**: We offer training and development opportunities to help you grow your career.
* **Mentoring**: Our mentoring program pairs you with experienced team members to provide guidance and support.
* **Promotions**: We offer opportunities for promotions to help you advance your career.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team of Customer Care Professionals and be part of an organization that's committed to creating a diverse, equitable, and inclusive workplace.