Experienced Corporate Receptionist for Amazon - Northwest Center Services in Seattle

Join Northwest Center and Amazon as a Corporate Receptionist in Seattle

Northwest Center, a leading social enterprise organization, is seeking an experienced and skilled Corporate Receptionist to join their team in providing exceptional support to Amazon in Seattle. As a Corporate Receptionist, you will be the first point of contact for visitors, callers, and Amazon employees, providing a 5-star customer experience and ensuring the smooth operation of Amazon's Northwest Center Services.

About Northwest Center and Amazon's Northwest Center Services

Northwest Center is a 501(c)3 nonprofit corporation dedicated to promoting the growth, development, and independence of people with disabilities through programs of therapy, education, and work opportunity. By blending the best techniques of human services, business, and philanthropy, Northwest Center proves that employing people of all abilities can be a powerful competitive advantage. As a social enterprise organization, Northwest Center generates over $5 million annually, reinvesting it into human services while covering 100% of the organization's overhead expenses.

Amazon's Northwest Center Services is a unique partnership between Amazon and Northwest Center, providing a range of services, including reception and administrative support, to Amazon's Seattle offices. As a Corporate Receptionist, you will be an integral part of this partnership, working closely with Amazon employees, vendor partners, and community members to deliver exceptional customer service and support.

Key Responsibilities and Essential Functions

As a Corporate Receptionist, you will be responsible for:

• Providing 5-star customer service to internal and external customers via email, phone, and in-person interactions.
• Greeting and checking in guests, distributing badges, and providing resources to callers.
• Assisting with administrative activities, projects, and audits.
• Facilitating the opening and/or closing of service locations throughout the Seattle Region.
• Maintaining knowledge of current and future scheduled events, maintenance, and service provider locations.
• Ensuring program service level agreements and operation standards are exceeded.
• Collaborating with Amazon employees and vendor partners to provide solutions and support.
• Reporting suspicious persons, calls, and packages to Amazon Corporate Security and Northwest Center supervisors.
• Maintaining reception forms and supplies, and communicating with supervisors when supplies need to be ordered.
• Distributing confidential assets and updating associated tracking logs.
• Ensuring the physical presence of lobbies and workrooms exceeds overall visual presence expectations and commissioning standards.

Banana Stand Responsibilities

In addition to your reception duties, you will also be responsible for:

• Operating the Amazon Banana Stand, including daily setup and teardown.
• Unloading bananas, sorting, and maintaining the stand's inventory.
• Greeting and engaging with visitors, providing a 5-star experience.
• Tracking daily metrics on distribution, compost, and customer feedback.
• Decorating the stand for holidays and special events.

Requirements and Qualifications

To be successful in this role, you will need:

• A High School Diploma or GED; an Associate's degree is preferred.
• 1+ year of customer service, call center, or administrative support experience; 2+ years is preferred.
• Excellent customer service skills, with the ability to prioritize tasks and provide personalized solutions.
• Strong communication skills, with the ability to de-escalate situations and resolve conflicts.
• The ability to maintain confidentiality and handle sensitive information.
• A commitment to Northwest Center's mission of inclusion and diversity.
• The ability to work in a fast-paced, dynamic environment with a high level of energy and enthusiasm.

What We Offer

Northwest Center offers a comprehensive benefits package, including:

• Competitive and affordable Medical, Dental, Vision, Disability, and Life insurance.
• Generous Paid Time Off benefits, including Floating Holidays, Parental Leave, and Paid Compassion Leave.
• A Retirement 401(K) plan with a company match.
• An Employment Assistance Program (EAP) with six free therapy sessions per year.
• A Gym & Fitness Reimbursement Program.
• A Student Loan Repayment Program.

Work Environment and Culture

Northwest Center is committed to creating an inclusive and diverse work environment that values and respects individuals from all cultural backgrounds, genders, races, identities, and abilities. As a Corporate Receptionist, you will be working in a dynamic and fast-paced environment with a team of dedicated professionals who share a passion for delivering exceptional customer service and support.

This is a dog-friendly environment with over 1000 dogs on campus, so you should be comfortable around dogs.

Career Growth and Development

Northwest Center is committed to providing opportunities for career growth and development. As a Corporate Receptionist, you will have the opportunity to develop your skills and expertise in customer service, administration, and operations, while working closely with Amazon employees and vendor partners.

Compensation and Benefits

The hourly wage for this role is $20.00. Northwest Center offers a comprehensive benefits package, as outlined above.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Don't miss out on this exciting opportunity to join Northwest Center and Amazon as a Corporate Receptionist in Seattle. Apply now and take the first step in your new career!

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