Transforming the Future of Digital Banking with Jack Henry
At Jack Henry, we're revolutionizing the banking industry by delivering cutting-edge technology solutions that empower community banks and credit unions to provide their customers and members with enhanced and streamlined user experiences. Our best-in-class products are just the beginning as we lay the groundwork for the future of digital banking and payments. We're seeking a talented and dedicated Bank and Credit Union Contact Center Customer Service Representative to join our team and help drive our mission forward.
About the Role
As a Bank and Credit Union Contact Center Customer Service Representative, you will act as a Financial Representative on behalf of our financial institution clients, providing top-notch assistance to their customers and members. This role offers a unique opportunity to gain hands-on experience working with a variety of software products, which can lead to career advancement opportunities across the organization. You'll be working in a dynamic and fast-paced environment, resolving customer inquiries and issues in a timely and professional manner.
Key Responsibilities
- Providing exceptional customer service to financial institution clients' customers and members, similar to an over-the-phone personal banker.
- Assessing the nature of customer inquiries or issues and resolving them in a timely and efficient manner, with guidance from our financial institution clients.
- Ensuring system security by verifying customer/member information prior to performing any modifications or resets, according to the financial institution client's security requirements.
- Communicating customer needs and expectations to the appropriate personnel and following escalation procedures to ensure complex support issues are resolved.
- Performing other job duties as assigned, demonstrating flexibility and a willingness to adapt to changing priorities.
Essential Qualifications
To succeed in this role, you'll need to have:
- At least 1 year of customer service experience, preferably in a call center or financial institution environment.
- The ability to adhere to a published break and lunch schedule, with a strong commitment to schedule adherence.
- Proven ability to remain calm and composed in stressful situations, with a customer-centric approach.
- Comfort navigating multiple systems while assisting customers/members, with a willingness to learn new technologies.
- Excellent communication skills, with the ability to communicate clearly and understandably.
- Full-Time availability to work a 24/7 call center schedule, including nights, weekends, and holidays (with some flexibility in scheduling).
- A reliable internet connection that meets our minimum speed requirements (20 mbps download and 10 mbps upload).
Preferred Qualifications
While not essential, the following skills and experience would be a significant advantage:
- Customer service and multi-tasking skills, with the ability to handle multiple customer inquiries simultaneously.
- Experience in using tools and software to resolve customer issues on the first call.
- A self-motivated and proactive approach to career development, with a willingness to take initiative and seek opportunities for growth.
- Previous experience in a call center, bank, or credit union environment, with a deep understanding of the financial services industry.
Career Growth Opportunities and Learning Benefits
At Jack Henry, we're committed to helping our associates grow and develop their skills. As a Bank and Credit Union Contact Center Customer Service Representative, you'll have access to ongoing training and development opportunities, including:
- Comprehensive training programs to ensure you're equipped to succeed in your role.
- Ongoing coaching and feedback to help you refine your skills and address areas for improvement.
- Opportunities for career advancement across the organization, with a clear path for progression.
Work Environment and Company Culture
At Jack Henry, we pride ourselves on our exceptional company culture, which is built on our motto of "Do the right thing, do whatever it takes, and have fun." We're committed to creating a work environment that's inclusive, supportive, and empowering, with a focus on:
- Fostering a culture of commitment and teamwork, where associates feel valued and supported.
- Recognizing and rewarding outstanding performance, with opportunities for career advancement.
- Providing outstanding benefits programs to ensure the physical, mental, and financial well-being of our associates.
Compensation, Perks, and Benefits
We offer a competitive salary range of $34,320-$37,500 per year, depending on experience. In addition, you'll be eligible for:
- A shift differential for night and weekend shifts, paid for each hour worked.
- A comprehensive benefits package, including medical, dental, and vision coverage.
- Opportunities for career advancement and professional growth.
- A dynamic and supportive work environment, with a culture that values and rewards its associates.
Why Jack Henry?
At Jack Henry, we're passionate about our mission to empower community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. We're committed to creating a work environment that's inclusive, supportive, and empowering, with a focus on:
- Innovation and creativity, with a willingness to challenge the status quo.
- Collaboration and teamwork, with a focus on building strong relationships.
- Diversity and inclusion, with a commitment to creating a workplace that's welcoming and inclusive for all.
Equal Employment Opportunity
At Jack Henry, we're committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state, or federal law.
Join Our Team!
If you're a motivated and customer-centric professional looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Even if you don't meet every single requirement, we still want to hear from you! At Jack Henry, we're passionate about our mission and committed to creating a work environment that's inclusive, supportive, and empowering.
Don't hesitate - apply today and let's build the future together!
Apply Now