Introduction to arenaflex and the Industry
arenaflex is a leader in the tech industry, driven by a mission to empower every person and every organization on the planet to achieve more. As a customer-obsessed, AI-curious problem-solver, you will thrive in our inclusive, collaborative global team. The arenaflex Customer Experience team's mission is to transform arenaflex Cloud customers into fans. Through deep engineering engagements with customers and teams across arenaflex, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability.
About the Role
We are looking for a thoughtful, analytical, and high-energy arenaflex FastTrack Customer Experience Engineer with a passion for Azure Networking. This Engineer will be focused on working with large enterprise customers to successfully deliver complex migration projects and drive future product enhancements based on customer feedback and learnings. As a key member of our team, you will embody our culture and values, partnering with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers.
Key Responsibilities
- Partner with program managers and service delivery teams to plan, architect, and deliver complex infrastructure deployments and migrations for large enterprise customers.
- Work directly with customer application, infrastructure, and security stakeholders to define requirements, strategy, and processes for successful migrations.
- Provide direct feedback from customers to arenaflex product engineering teams to drive product improvements or escalate blocking issues.
- Partner with arenaflex Engineering domain employees to scope, build, and document customer solutions.
- Maintain knowledge of the latest on Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as a subject matter trainer for other specialists.
- Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation.
- Share knowledge with others through solution documents, engage technical communities, build automated self-help solutions, and create training.
- Act as a Cloud Networking resource for customers and other Engineers.
Essential Qualifications
To be successful in this role, you will need:
- A Bachelor's Degree in Engineering, Computer Science, or a related field AND 2 years of experience in the software industry related to technology.
- OR equivalent experience.
- Experience in cloud infrastructure deployment and development tools (PowerShell, Azure Resource Manager, Terraform, Azure-CLI).
- Experience in Azure Networking, along with one or more of the core Azure IaaS services (Linux on Azure, Windows Server on Azure, Azure VMWare Service, DC Migration, and Disaster Recovery).
- Experience with security models using cloud-native services and virtual appliances, as well as the ability to translate tools/concepts for customer teams.
Preferred Qualifications
While not required, the following qualifications are preferred:
- 5 years of experience working with enterprise customers on Azure-specific solutions, application development, and deployment.
- Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process, and demonstrate a vision for the future of arenaflex support.
- Experience with Azure Networking services such as Hub & Spoke, ExpressRoute, Virtual WAN.
- Experience with third-party networking is a plus.
- Familiarity with protocols such as BGP.
- On-premises Networking and Infrastructure experience is a plus.
- Proficient customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations, to lead projects, and to motivate others.
Skills and Competencies
To succeed in this role, you will need to possess a range of skills and competencies, including:
- Strong technical skills in Azure Networking and cloud infrastructure deployment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, stakeholders, and team members.
- Strong problem-solving and analytical skills, with the ability to think critically and creatively.
- Ability to work in a fast-paced environment, with multiple priorities and deadlines.
- Strong customer focus, with a passion for delivering exceptional customer experiences.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Customer Experience Engineer, you will have access to a range of training and development opportunities, including:
- Technical training and certification programs.
- Leadership development programs.
- Mentorship and coaching opportunities.
- Opportunities to work on complex and challenging projects.
Work Environment and Company Culture
At arenaflex, we pride ourselves on our inclusive and collaborative work environment. Our culture is built on a foundation of respect, integrity, and accountability, and we are committed to creating a workplace where everyone can thrive. As a Customer Experience Engineer, you will be part of a dynamic and supportive team, with opportunities to collaborate with colleagues from around the world.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $94,300 - $182,600 per year, depending on location and experience. We also offer a range of perks and benefits, including:
- Comprehensive health and wellness programs.
- Retirement savings plans.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Conclusion
If you are a customer-obsessed, AI-curious problem-solver who is passionate about Azure Networking and cloud infrastructure deployment, we encourage you to apply for this exciting opportunity. As a Customer Experience Engineer at arenaflex, you will have the chance to work with large enterprise customers, drive future product enhancements, and embody our culture and values. Don't miss out on this opportunity to join our dynamic and supportive team and take your career to the next level. Apply now to become a part of the arenaflex team!
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