Introduction to American Airlines and Our Work Culture
Are you ready to explore a world of possibilities, both at work and during your downtime? Join our American Airlines family, and you'll venture to the far corners of the planet, grow your skills, and become the best version of yourself. As you embark on this new journey, you'll handle challenges with flexibility and ease, mastering new skills and propelling your career while having a great time. Feel free to enhance both your personal and work life and jump ready! At American Airlines, we value diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued.
Job Overview and Responsibilities
This role is a member of the Airport Stations Group within the Customer Experience Division. As an Administrative Support Specialist, you will be responsible for performing a wide range of office duties, including coordinating meeting arrangements, writing, filing, ensuring phone coverage, welcoming and directing customers, managing mail, ordering and distributing office supplies, reconciling P-card spending, tracking anniversaries/birthdays, and arranging travel and hotel accommodations.
- Furnish assistance with planning management presentations and special events as required
- Manages, reviews, and monitors all local invoices through InvoiceWorks and distributes as necessary
- Investigates and escalates office technology issues, including phone and copier machines
- Tracks and ensures employees complete onboarding tasks, including appropriate system access, assignment of lockers, mailboxes, uniforms, badges, fingerprinting, training, etc.
- Assists in station event planning, coordination, and execution (e.g., Do Team, lunch meetings, holiday dinners, recognition events)
- Handles payroll processing in Workbrain for management and care staff
- Processes termination letters and coordinates local communications and response
- Manages employee parking, including permitting and assignments, as required
- Assists with timekeeping functions, data entry, data verification, discrepancies, and filing
- Maintains employee records, as necessary
- Maintains Station meeting schedules, including monthly emergency response
- Accesses and manages various periodic reports, including performance, audit, cost, employee engagement and recognition, etc.
- Updates required manuals, files, and maintains all safety-related items
- Serves as backup for various financial functions
- Manages records for OSHA, safety, etc. (301's, weekly and annual)
- Assists with budget preparation and reconciliation, including monthly closeout of landing fees
- Supports pricing activities as required
- Tracks and verifies incentive funds earned
- Liaises with CRE/Offices and vendors to follow local programs, as applicable
- Leads/coordinates work with other care staff, as applicable
- Performs other duties as required
Essential and Preferred Qualifications
To be successful in this role, you will need:
- High School Diploma or GED
- Office/administrative experience
Preferred qualifications include:
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
- Knowledge of policies, procedures, and corporate design
- Ability to focus on work, be detail-oriented, and meet deadlines
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to be self-motivated with strong organizational skills
- Ability to learn and understand specific software and programs
Career Growth Opportunities and Learning Benefits
At American Airlines, we're committed to helping our employees grow and develop in their careers. As an Administrative Support Specialist, you'll have access to a range of training and development programs, including:
- Leadership development programs
- Technical skills training
- Soft skills training
- Mentorship programs
- Cross-functional training opportunities
We also offer a range of benefits to support your ongoing learning and development, including tuition reimbursement, online courses, and conference attendance.
Work Environment and Company Culture
At American Airlines, we're proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we're committed to creating a work environment that is welcoming, supportive, and inclusive. Our employee resource groups, including our African American, Asian, Hispanic, LGBTQ+, and Women's groups, provide a range of opportunities for employees to connect with each other and with our customers.
We're also committed to giving back to our communities, and we offer a range of volunteer opportunities and community outreach programs.
Compensation, Perks, and Benefits
We offer a competitive salary range of $25-$40/hour, depending on experience. In addition to your salary, you'll also be eligible for a range of benefits, including:
- Travel perks: You, your family, and your friends can travel to over 365 destinations on our global network
- Health benefits: You'll have access to medical, dental, prescription, and vision benefits from day one
- Wellness programs: We offer a range of wellness programs, including fitness classes, healthy eating options, and mental health support
- 401(k) program: You'll be eligible to participate in our 401(k) program, with company contributions available after one year
- Additional benefits: We also offer a range of other benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more
Conclusion and Call to Action
Are you ready to join our American Airlines family and start your new career as an Administrative Support Specialist? We're looking for talented, motivated, and customer-focused individuals to join our team. If you're passionate about delivering exceptional customer service and supporting our operations team, we want to hear from you. Apply now and take the first step towards a rewarding new role.
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