DoorDash is a technology company that connects people with the best in their cities. We empower local businesses and local drivers (called Dashers) with opportunities to earn, work, and live. As a customer-centric company, we aim to provide exceptional customer service and ensure that our customers have a seamless experience from ordering to delivery. Job Summary ... We are seeking enthusiastic and dedicated freshers to join our Customer Support team at DoorDash. As a Customer Support Representative, you will be the first point of contact for our customers, providing them with top-notch service and resolving their inquiries and issues promptly. Key Responsibilities ? * Respond to customer inquiries via phone, email, and chat in a timely and professional manner. ? * Troubleshoot and resolve customer issues related to orders, deliveries, and accounts. ? * Provide detailed information about DoorDash products and services. ? * Document and update customer records based on interactions. ? * Collaborate with other departments to address customer concerns and improve the customer experience. ? * Maintain a high level of customer satisfaction by following up on customer issues and ensuring they are resolved effectively. ? Required Skills and Qualifications ? * Excellent verbal and written communication skills. ? * Strong problem-solving abilities. ? * Ability to handle high-pressure situations calmly and effectively. ? * Proficiency in basic computer applications and ability to quickly learn new software. ? * High school diploma or equivalent; college degree preferred. ? * Customer service experience is a plus but not required. ? Experience ? * No prior experience required; freshers are encouraged to apply. ? * Previous experience in a customer service role is an advantage. ? Working Hours ? * Flexible working hours, including evenings, weekends, and holidays. ? * Full-time and part-time positions available. ? Knowledge, Skills, and Abilities ? * Strong interpersonal skills and a passion for helping others. ? * Ability to multitask and manage time effectively. ? * Attention to detail and a commitment to accuracy. ? * Positive attitude and a team-oriented mindset. ? Benefits ? * Competitive salary and performance-based incentives. ? * Comprehensive health, dental, and vision insurance. ? * Paid time off and holiday pay. ? * Opportunities for career growth and development. ? * Employee discounts on DoorDash orders. ? * A dynamic and inclusive work environment. ? Why Join DoorDash? ? * Be part of a fast-growing company with a mission to connect people with the best in their cities. ? * Work in a supportive and collaborative environment where your contributions are valued. ? * Gain valuable experience and develop your career in customer support. ? * Enjoy a range of benefits and a flexible work schedule. ? How to Apply Interested candidates can apply by visiting our careers page on the DoorDash website: DoorDash Careers. Submit your resume and cover letter outlining your qualifications and why you are interested in joining DoorDash