Description: ??Provides direction on technical contributions, product architecture, and best practices ??Supports C1's cross-functional initiatives to enhance customer experience and drive revenue growth while fostering a customer-centric culture throughout the organization ??Develops and implements a technical account success strategy that drives customer satisfaction and loyalty. ??Identifies and measures key customer success metrics, including retention, renewal, and organic expansion ??Utilizes KPI and metrics-driven approach to Technical Success Manager program to proactively enhance C1s globally leveraged delivery model ??Collaborates with senior leadership to communicate the C1 strategy, its impact on customers' business outcomes, and the importance of collaboration from sales, service delivery, lifecycle services, and customer renewals ??Works with decision makers to drive Business-Aligned IT Strategy. Elevates the conversation from the What and the How to the Why that drives differentiated customer value ??Provides inspirational leadership to a multidisciplinary team, fostering a collaborative and innovative work environment ??Recruits, nurtures, and mentors a diverse team of professionals, focusing on innovation, enablement, and growth Requirements: ??Bachelor?? degree in the field of computer science, business administration, or equivalent experience ??10+ years of management experience ??Exceptional leadership skills with the ability to develop and communicate the business vision and inspire and motivate staff ??Effective influencing and negotiation skills in an environment that may not be in direct control of this role ??Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills ??Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units ??Understanding current and emerging technologies and how other enterprises employ them to drive their business ??Excellent verbal and written communication skills, including the ability to explain IT concepts and technologies to business leaders Benefits: ??401(k) Plan (35% employer match per dollar up to 10% employee contribution) ??Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser) ??HSA with + Employer Contribution ??In-vitro Fertility (treatment coverage) ??Dental ??Vision (2 plans: 12-month and 24-month frames allowance) ??FSA Plans (Healthcare, Dependent care and Limited Purpose) ??Pre-tax Commuter Plans ??Employer-paid Life Insurance ??Employer-paid Short + Term Disability ??Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments) ??Paid Parental Leave (4 weeks at 100%) ??Employee Assistance Plan ??Voluntary Life Insurance ??Legal/ID Theft Plans ??TeleHealth Options ??Wellness via Omada Health (healthy living solution) ??Travel Assistance ??Business Travel Accident Coverage ??Employer-paid Pet Telehealth ??Accident Insurance ??Critical Illness Insurance ??Hospital Indemnity Insurance ??Volunteer Time Off ??On Demand Pay (Daily Pay)
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