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About arenaflex – Pioneering the Future of Healthcare Delivery
arenaflex is at the forefront of redefining how primary‑care providers deliver high‑quality, cost‑effective care in an increasingly value‑based landscape. By blending cutting‑edge technology, data‑driven financial tools, and deep clinical expertise, arenaflex empowers physicians and health systems to improve patient outcomes, lower total cost of care, and thrive in Medicare Advantage, Traditional Medicare, and emerging ACO models.
Founded in 2020, arenaflex has rapidly grown to partner with thousands of primary‑care practices across 44 states. Our team includes seasoned clinicians, public‑health strategists, technologists, and risk‑management veterans—all united by a shared mission: to make proactive, patient‑centered care the norm rather than the exception.
Our investors, industry innovators, and thought leaders all rally behind arenaflex’s vision, providing the resources and strategic guidance needed to scale transformative solutions that truly make a difference for patients and providers alike.
Why This Role Matters
As the Director of Customer Success for the Southeast region, you will be the trusted partner who guides arenaflex’s primary‑care provider clients through the complexities of value‑based care (VBC) programs such as ACO REACH and MSSP. You’ll be the catalyst that drives adoption of arenaflex’s platform, unlocks performance improvements, and secures long‑term, mutually beneficial relationships—ultimately helping providers achieve better health outcomes while navigating reimbursement incentives.
This position starts as an individual contributor role, managing a select group of high‑profile enterprise customers. As you demonstrate success, you will assume broader responsibilities, eventually leading a team of Customer Success Managers who serve the entire Southeast portfolio.
Key Responsibilities
- Strategic Relationship Management: Cultivate and nurture senior‑level relationships within large health systems and enterprise customers, positioning arenaflex as a strategic partner in VBC initiatives.
- Platform Adoption & Coaching: Drive deep platform usage and provide performance coaching to optimize outcomes for both large health systems and small‑to‑mid‑size provider practices.
- Escalation & Issue Resolution: Serve as the primary escalation point for complex challenges, working collaboratively to develop swift, effective solutions that protect provider satisfaction.
- Cross‑Functional Collaboration: Partner with arenaflex’s Customer Practice Transformation, Performance Optimization, and Growth teams to design and execute remediation plans that lift provider performance.
- Data‑Driven Insight Generation: Leverage analytics to pinpoint cost drivers, referral inefficiencies, and admission avoidance opportunities, then co‑create actionable strategies with providers.
- Enablement & Training: Deliver 1:1 and group enablement sessions, provide constructive feedback, and champion continuous learning across the provider ecosystem.
- Strategic Narrative Development: Work alongside Customer Marketing to craft compelling stories that communicate arenaflex’s value proposition and business updates to both clinical and executive audiences.
- Revenue Growth & Retention: Collaborate with CS Operations and Growth teams to expand accounts, achieve upsell targets, and secure contract renewals.
- Technology Integration: Oversee the deployment and seamless integration of arenaflex’s technology tools into provider workflows, ensuring adoption and measurable impact.
- Project Leadership: Coordinate cross‑functional initiatives to guarantee successful implementation of critical projects for assigned customers.
- Customer Experience Excellence: Proactively identify friction points, resolve issues before they escalate, and create an extraordinary experience for every provider.
- Onboarding & Performance Management: Design and execute tailored onboarding programs and performance management plans for small‑to‑mid‑size providers, scaling best practices across the region.
- Process Improvement: Continuously refine arenaflex’s approach to serving smaller providers at scale, leveraging feedback and data to evolve service delivery.
Essential Qualifications
- Bachelor’s degree or equivalent professional experience.
- 5‑7 years of experience in Customer Success, enterprise relationship management, network contracting, or a closely related provider‑facing role.
- Demonstrated success working with large health systems as a technology vendor, or experience within ACO environments or tech‑enablement companies.
- Proficiency interpreting CRM analytics, outcomes measurements, and building internal dashboards to drive change; HubSpot experience is a plus.
- Track record of achieving re‑sell and up‑sell targets at scale.
- Strong presentation skills with experience delivering information to clinical and executive leadership.
- Experience scaling teams, functions, or service capabilities.
- Deep knowledge of the provider space, including familiarity with relevant technology vendors and provider priorities.
- Passion for relationship building and a genuine desire to improve provider performance.
- Commitment to improving Medicare patient outcomes and a belief in the power of value‑based care.
- Willingness to travel up to 25% for face‑to‑face meetings, on‑site trainings, and strategic engagements.
Preferred (But Not Required) Skills & Attributes
- Advanced degree (e.g., MBA, MPH, or related health‑care masters).
- Experience with ACO REACH, MSSP, or other advanced VBC models.
- Hands‑on experience with data‑visualization tools (Tableau, Power BI, Looker).
- Background in healthcare consulting or change‑management initiatives.
- Previous exposure to remote, distributed team environments.
- Ability to translate technical concepts into clear, actionable insights for non‑technical audiences.
Core Competencies for Success
- Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align arenaflex’s solutions with provider goals.
- Analytical Acumen: Comfort working with large data sets, extracting meaningful insights, and making data‑driven recommendations.
- Communication Excellence: Articulate complex ideas clearly, both verbally and in writing, to clinicians, executives, and technical teams.
- Relationship Building: Establish trust quickly, nurture long‑term partnerships, and act as a genuine advocate for provider success.
- Change Management: Guide providers through transformation journeys, removing barriers and fostering adoption.
- Results Orientation: Consistently meet or exceed performance metrics, NPS, CSAT, and revenue targets.
- Collaborative Mindset: Work cross‑functionally with product, engineering, marketing, and operations to deliver seamless outcomes.
Career Growth & Learning Opportunities at arenaflex
arenaflex invests heavily in the professional development of its people. As a Director of Customer Success, you will have access to:
- Executive mentorship from senior leaders who have shaped the healthcare‑technology industry.
- Continuous learning budgets for certifications, conferences, and advanced analytics training.
- Opportunities to lead cross‑functional projects that influence product roadmap and go‑to‑market strategy.
- A clear promotion pathway that can take you from Director to Senior Director or VP of Customer Success, depending on performance and impact.
- Exposure to a national network of providers, health‑system executives, and industry thought leaders.
Work Environment & Culture at arenaflex
We champion a hybrid, results‑focused culture that values flexibility, autonomy, and high‑impact collaboration. Our core values include:
- Patient‑First Mindset: Every decision is evaluated through the lens of improving health outcomes.
- Innovation & Curiosity: We encourage bold ideas, rapid experimentation, and a growth‑mindset.
- Diversity & Inclusion: arenaflex is an equal‑opportunity employer. We celebrate diverse perspectives, backgrounds, and experiences, believing they fuel creativity and better solutions.
- Accountability & Transparency: Clear goals, open communication, and data‑driven feedback loops keep us aligned.
- Team‑First Spirit: Success is shared—celebrations, challenges, and learning moments are experienced together.
While the role is remote‑first, we recognize the importance of face‑to‑face interaction. You’ll travel to client sites, regional conferences, and occasional company gatherings to build rapport and strengthen relationships.
Compensation, Perks, & Benefits
arenaflex offers a competitive total‑reward package designed to attract top talent:
- A base salary range of $140,000‑$175,000, commensurate with experience, expertise, and market factors.
- Annual discretionary bonus tied to individual, team, and company performance.
- Comprehensive health, dental, and vision coverage for you and your dependents.
- Retirement savings plan with generous employer matching.
- Flexible paid time off (PTO) and generous sick‑leave policies.
- Professional development stipend and access to industry‑leading learning platforms.
- Remote‑work allowance for home‑office setup, high‑speed internet, and coworking‑space membership.
- Wellness programs, virtual fitness classes, and mental‑health resources.
- Employee assistance program and robust family‑support benefits.
Specific details of the benefits package can be reviewed on arenaflex’s internal benefits portal after an offer is extended.
Our Commitment to Inclusive Hiring
arenaflex is proud to be an Equal Opportunity Employer. We seek candidates of all backgrounds, identities, and experiences. Our recruitment process is designed to be fair, transparent, and focused on the skills and potential you bring to the table.
Application Instructions
If you are energized by the prospect of partnering with primary‑care providers to accelerate value‑based care outcomes, and you possess the blend of strategic insight, relationship expertise, and data‑driven acumen outlined above, we invite you to apply today.
Join arenaflex and become a catalyst for meaningful change—helping physicians deliver better health for millions while building a rewarding, high‑impact career for yourself.
Take the next step now and submit your application through the provided channel.