Job Description:
• Act as a trusted advisor, enabling financial institutions to maximize the effectiveness of TRM's platform within their compliance, risk, and investigative functions.
• Confidently explain complex technical and investigative concepts, supporting customer teams in interpreting blockchain data and conducting financial crime investigations.
• Build and deliver product demonstrations tailored to compliance officers, investigators, and risk teams.
• Conduct structured training sessions to ensure the platform is embedded into customers’ day-to-day compliance programs.
• Serve as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence product direction.
• Monitor customer engagement and usage trends, identifying risks and opportunities to drive measurable outcomes.
• Proactively identify early signals of churn risk and implement effective mitigation strategies.
• Establish a consistent engagement cadence with customer stakeholders to understand institutional priorities, regulatory obligations, and emerging risks.
• Draft and send client alerts about new sanctions and tool updates within hours; validate client traces and gather intelligence on VASPs promptly; respond to urgent client inquiries as needed.
Requirements:
• 5+ years of professional experience, ideally with Private Sector (e.g., financial services, fintech, banking).
• Hands-on experience with virtual currencies and blockchain analytics, ideally within a compliance or investigative context; strong appetite to deepen expertise in these areas is essential.
• Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
• Exceptional attention to detail and rigor, particularly in regulatory and investigative contexts.
• Ability to distill and communicate complex technical and investigative concepts to diverse stakeholders, from compliance officers to senior executives.
• Comfort operating in fast-paced, dynamic environments where regulatory expectations and priorities evolve quickly.
• Strong collaboration skills and ability to influence outcomes in cross-functional settings.
• Willingness and ability to travel within the United States as required.
Benefits:
• Generous benefits, including PTO, Holidays, and Parental Leave for full time employees.
• $128,000 – $148,000 base + variable and equity
• Fully remote Customer success Team
• Offsites, regional meetups, virtual coffee chats, and onboarding buddies
• Professional development and growth opportunities
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