Dental Call Center Representative

Remote, USA Full-time Posted 2025-07-10
Apply Now

Join Our Team as a Contact Center Representative! Are you passionate about delivering exceptional customer service and creating a positive experience for patients? Do you excel at managing calls, scheduling appointments, and providing clear information? Smile Avenue Family Dentistry is looking for a Contact Center Representative who can be the first point of contact for our patients, ensuring they receive the best care and attention possible. About Us: At Smile Avenue Family Dentistry, we are changing the way people feel about going to the dentist. We believe in compassion, transparency, and making a positive impact in our community. As part of our dedicated team, you?ll be the heart of our communication hub, ensuring a smooth and pleasant experience for all patients. What You?ll Do: As a Contact Center Representative, you will: ? Manage Incoming Calls: Answer all inbound calls with a positive and professional attitude, ensuring patients feel welcomed and informed. ? Schedule Appointments: Book appointments efficiently and ensure proper coordination with dental teams. ? Handle Patient Inquiries: Address patient questions about services, insurance, and procedures, providing clear and accurate information. ? Follow-Up with Patients: Conduct follow-up calls to confirm appointments and provide post-visit instructions as needed. ? Record Keeping: Update patient information in the system accurately after every call. ? Problem Solving: Escalate concerns when necessary and ensure that patients? needs are addressed promptly. What Makes You a Great Fit: ? Strong Communicator: You have excellent communication skills, are friendly, and always listen attentively to patient needs. ? Organized: You can handle multiple tasks efficiently, especially in a fast-paced environment. ? Customer Service Minded: You?re passionate about providing exceptional service and resolving issues in a timely manner. ? Detail-Oriented: You ensure all patient information is accurate and up-to-date. ? Team Player: You thrive in a collaborative environment, working closely with the front office and dental teams. Why Smile Avenue? ? Supportive Work Environment: We believe in fostering a friendly, supportive, and inclusive workplace where every team member contributes to our success. ? Professional Growth: You?ll have opportunities for continuous learning and development, ensuring that you stay at the top of your game. ? Impactful Work: You?ll be a vital part of creating a positive dental experience for our patients, improving their lives one smile at a time. Success Looks Like: ? A high standard of patient communication and satisfaction. ? Smooth and efficient appointment scheduling that meets both patient and clinic needs. ? A responsive, supportive, and professional call center team that upholds Smile Avenue Family Dentistry?s values. Ready to Take the Next Step? If you?re ready to join a thriving team, apply today and help Smile Avenue Family Dentistry continue to make a difference?one smile at a time! Job Type: Full-time Pay: $17.00 - $19.00 per hour Benefits: ? Employee discount ? Health insurance ? Paid time off Schedule: ? 8 hour shift ? Day shift ? Monday to Friday ? Weekends as needed Experience: ? Bilingual: 1 year (Required) ? Dental terminology: 1 year (Required) ? Open Dental: 1 year (Required) Ability to Relocate: ? Cypress, TX 77433: Relocate before starting work (Required) Work Location: In person

Apply Now
Apply for Job