Description: ? To guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate. ? Answer customers? questions and resolving any issues that they may be facing. ? Identify problem areas and flagging them to the concerned team. ? Ensure customer satisfaction, and work on collecting and tracking user's feedback. ? Work closely with the product teams to resolve issues and share customer feedback. Requirements: ? Previous experience providing support through live chats. ? Fluency in English. ? Strong technical and analytical skills. ? Ability to provide proactive and innovative solutions. ? Outstanding written and verbal skills. ? Ability to understand customer's needs. ? Ability to work in teams. ? A customer-centric, empathetic mindset with excellent listening skills. ? An ability to focus on what counts, creating simple solutions to deliver fast results. ? A passion for learning and desire for self-improvement. ? Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD. ? Internet connection of at least 30mbs. Benefits: ? An open, collaborative, dynamic and diverse culture. ? A generous monthly allowance for lessons on Preply.com, Learning & Development budget and time off for your self-development. ? A competitive financial package with equity and leave allowance. ? The opportunity to unlock the potential of learners and tutors through language learning and teaching in 175 countries (and counting!).