About the position The Customer Support Specialist at Teleperformance USA is responsible for providing exceptional customer service by addressing inquiries, issues, and concerns from customers. This role emphasizes innovative problem-solving and effective communication, ensuring that customer needs are met promptly and efficiently. The position is based on-site in North Lauderdale, Florida, and offers opportunities for personal and professional growth within a supportive and inclusive work environment. Responsibilities ? Handle and carefully respond to all customer inquiries , ? Provide excellent customer service through active listening , ? Work with confidential customer information and treat it sensitively , ? Aim to resolve issues on the first call by being proactive , ? Appropriately communicate with customers Requirements ? Proficient in Spanish and English , ? 6 months customer service experience minimum , ? Over 18 years of age , ? Ability to type 25 wpm , ? High School Graduate or GED , ? Comfort with desktop computer system , ? Proven oral & written communication skills , ? Logical problem-solving skills , ? Availability to work various shifts , ? Ability to use Windows operating systems , ? Organization and work prioritization skills Nice-to-haves Benefits ? Paid Training , ? Competitive Wages , ? Full Benefits (Medical, Dental, Vision, 401k and more) , ? Paid Time Off , ? Employee wellness and engagement programs