Customer Service Representative (Remote) Job Summary Leading online food delivery service that connects customers with top local restaurants is seeking a dedicated and driven Customer Service Representative. In this role, you will serve as the initial contact for customers and partner restaurants, ensuring their interactions are seamless and enjoyable. Responsibilities ? Serve as the primary point of contact for customers and partners through phone, email, and live chat support. ? Ensure a responsive, helpful, and personalized experience for users. ? Guide customers through order placement, delivery tracking, and use of the mobile app. ? Quickly address and resolve customer issues, escalating complex cases as needed. ? Deliver precise details regarding services, promotions, and policies. ? Maintain records of interactions and customer feedback in CRM system. Requirements ? Previous experience in customer service, call center, or similar role. ? Excellent verbal and written communication skills. ? Ability to multitask with strong attention to details. ? Positive attitude and a customer-first approach with a desire to assist users. Customer Service Roles Offer ? Competitive hourly salary based on experience. ? Full benefits package including health, dental, vision, and paid time off. ? Opportunities for professional growth and development within the company. ? Employee discounts on food delivery services. ? Flexible work from home options with various shifts available based on your schedule. Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: ? 401(k) ? Dental insurance ? Flexible schedule ? Health insurance ? Paid time off ? Vision insurance ? Work from home Shift: ? Day shift ? Evening shift ? Morning shift Work Location: Remote