Customer Support Executive -Theau Technical Live, Work from home

Job Requirements Job Title: Customer Support Executive (WFH/Remote) Company Name: Theau Technical Live Location: Vijayawada, Andhra Pradesh Salary: ?35,000 per month Employment Type: Full-time, Work from Home (Remote) Job Description Are you passionate about providing exceptional customer service? Are you a problem solver who enjoys helping others? Join our team at Theau Technical Live as a Customer Support Executive and become a part of our growing organization. As a Customer Support Executive, you will be responsible for assisting our customers with their inquiries, troubleshooting technical issues, and providing timely resolutions. This is a remote position, allowing you to work from the comfort of your own home while delivering excellent customer support. Responsibilities ? Respond promptly to customer inquiries via phone, email, or live chat ? Identify and assess customer needs to achieve satisfaction ? Provide accurate and efficient technical support, troubleshooting software and hardware issues ? Resolve customer complaints and ensure customer retention ? Collaborate with cross-functional teams to resolve complex issues ? Maintain detailed and accurate records of customer interactions Requirements ? Previous experience in customer support or a similar role is preferred ? Strong problem-solving and communication skills ? Excellent multitasking abilities with the capacity to prioritize tasks effectively ? Proficiency in using customer support software and tools ? Familiarity with computer systems and software applications FAQs 1Q: Is this a remote position? A: Yes, this position is fully remote, allowing you to work from the comfort of your own home. 2Q: What are the working hours for this role? A: The working hours for the Customer Support Executive position are [insert working hours]. 3Q: What is the salary for this position? A: The salary for this position is ?35,000 per month. 4Q: Are there any specific qualifications required for this role? A: While previous experience in customer support or a similar role is preferred, we also value strong problem-solving and communication skills. 5Q: What tools or software will I be using? A: You will be using customer support software and tools to assist customers and resolve their technical issues effectively.