LiveKit is revolutionizing the AI landscape by providing the essential network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions. Founded in 2021, LiveKit has rapidly grown to support over 3 Billion calls annually, 100,000+ developers globally, and industry giants like OpenAI, Character AI, Spotify, and Meta.
are customer obsessed
are known as the go-to person for tackling tough problems
work hard and can build and ship fast
focused on polish, detail and quality
are a fast learner, frequently picking up new tips, tricks, and skills.
The best way to impress us is with thoughtful ways youâd implement LiveKit, and potentially tinkering with it ð
LiveKit is seeking a Customer Success Manager (CSM) to drive adoption, satisfaction, and long-term success for our customers. Youâll act as a trusted partner, sitting in the âpassenger seatâ alongside Account Executives to ensure customers realize the full value of LiveKit.
This role blends customer advocacy and revenue alignmentâyouâll support existing customers with their needs and questions, proactively drive adoption across accounts, and also play a role in qualifying expansion opportunities and new leads. As one of our early CSM hires, youâll help shape how we deliver success, scale adoption, and build lasting relationships with customers.
Drive adoption and engagement of LiveKitâs platform across assigned customer accounts.
Partner closely with Account Executives, acting as a strategic co-pilot in customer relationships.
Support customer needs and questions, ensuring fast, clear, and empathetic responses.
Qualify new leads and expansion opportunities, surfacing upsell/cross-sell opportunities back to Sales.
Build and maintain trusted relationships with customer stakeholders, from technical users to executives.
Guide new customers through onboarding, enablement, and best practices to ensure early success.
Develop and deliver success plans that align LiveKitâs capabilities to customer goals.
Proactively monitor customer health, usage patterns, and feedback to identify risks and opportunities.
Act as the voice of the customer internally, sharing insights with Product, Engineering, and Marketing.
Contribute to building scalable CS playbooks, processes, and documentation for the team.
3â6 years of experience in Customer Success, Solutions Engineering, or Account Management at a SaaS, API, or developer tools company.
Strong technical aptitudeâyou can engage with technical customers and understand their use cases.
Proven ability to drive product adoption and build long-term customer relationships.
Experience partnering with Sales to support renewals, expansions, and pipeline generation.
Excellent communication and relationship-building skills, with comfort interacting at multiple levels (developers, product managers, executives).
Highly organized, proactive, and empatheticâyouâre equally comfortable solving tactical issues and driving strategic conversations.
Experience with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight) and a data-driven approach to customer health.
Comfortable in a fast-paced, early-stage startup where processes are still being built.
A natural problem-solver who enjoys helping customers succeed and finding opportunities for growth.
An opportunity to build something truly impactful to the world
Contribute to open source alongside world-class engineers
Competitive salary and equity package
Health, dental, and vision benefits
Flexible vacation policy