Customer Services Rep - Medellin On site and Work at Home

Customer Services Rep - Medellin On site and Work at HomeApplication Deadline: 6 June 2025Department: OperationsEmployment Type: Full TimeLocation: Medellin, CODescriptionThe leading BPO solutions provider in Medellin Colombia, Virtual Staffing Solutions, offers a wide-ranging and comprehensive outsourcing solutions from call center services to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. Since its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and has since brought its clients continual success in their business. We are looking for: Customer Support SpecialistAvailability for remote or on-site work Key ResponsibilitiesResponsibilities: ??Interact with clients across channels, providing friendly and efficient assistance ??Develop a deep understanding of our platform to address client inquiries accurately ??Listen to client needs, collaborate with teams, and solve problems effectively ??Document client interactions and transactions accurately in our systems ??Guide clients on seamless utilization of our platform for accessing earned wagesSkills, Knowledge & ExpertiseQualifications: ??Strong bi-lingual English / Spanish communication skills, both written and verbal ??Customer-focused attitude with a genuine desire to help clients ??Comfortable using technology and learning new software platforms ??Problem-solving skills to handle various client situations