Customer Service Representative-(Nights, Weekends, Holidays)

About the position As an After-Hours Customer Service Agent at Insight Technology, Inc., you will provide exceptional support to customers during nights, weekends, and holidays. This role is essential for maintaining customer satisfaction and ensuring a seamless experience even when the standard office is closed. You will act as a liaison between the company and its customers, resolving inquiries and troubleshooting issues in a fast-paced environment. Responsibilities ? Provide exceptional support to customers during nights, weekends, and holidays. , ? Act as a liaison between the company and its customers, resolving inquiries and troubleshooting issues. , ? Respond to customer inquiries via phone, email, live chat, or social media platforms. , ? Maintain up-to-date knowledge of products, services, policies, and procedures. , ? Address and resolve customer issues, complaints, or technical problems efficiently and professionally. , ? Offer proactive assistance to customers, providing guidance or troubleshooting tips. , ? Work closely with other customer service agents to ensure smooth communication and efficient issue resolution. Requirements ? Strong customer service skills with a passion for helping others. , ? Excellent communication skills, both verbal and written. , ? Ability to maintain up-to-date knowledge of products and services. , ? Experience in customer service. Nice-to-haves ? Bilingual abilities to enhance communication with diverse customers. Benefits ? 401(k) , ? Dental insurance , ? Employee discount , ? Flexible schedule , ? Health insurance , ? Paid time off , ? Vision insurance