Customer Service Representative - Cuyahoga Falls, OH

About the position The Customer Service Representative serves as the primary liaison between patients and healthcare providers, ensuring effective communication and resolution of issues. This full-time role involves managing patient inquiries, scheduling appointments, and maintaining accurate records within the Electronic Medical Record system. The position requires flexibility in working hours to support 24/7 operations, contributing to improved health outcomes and advancing health equity. Responsibilities ? Answer all calls by greeting patients appropriately and listening actively for patient issues. , ? Follow protocols for correctly recording and delivering messages. , ? Provide patients with information on the expected outcome of calls. , ? Verify patient information and record all call information within the EMR as per written protocols. , ? Schedule or cancel appointments as per patient requests. , ? Page individual Providers as needed per protocol. , ? Perform other clerical duties as assigned. , ? Maintain confidentiality of patient, employee, or financial records. Requirements ? High School Diploma/GED , ? Must be 18 years of age or older , ? Ability to work onsite at Western Reserve Hospital , ? Flu shot must be up to date , ? Ability to work any of the 8-hour shift schedules during normal business hours of 8:00am - 4:00pm, Monday - Friday. Nice-to-haves ? Medical Assistant experience , ? 1+ years of medical receptionist experience , ? 6+ months of experience working in a call center environment , ? Ability to operate the phone system, computer, and other related business equipment. Benefits ? Comprehensive benefits package , ? Career development opportunities , ? On-the-job training for 3-4 weeks