Customer Service Representative (CSR)

Remote, USA Full-time Posted 2025-07-01
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Location: Sun Valley, CA Company: Team Rooter Plumbing About Us: Team Rooter is Southern California?? trusted leader in plumbing and rooter services. With years of experience, a reputation for excellent customer service, and a strong team-oriented culture, we??e growing fast and looking for motivated individuals to join our family. Position Summary: We??e currently seeking a dependable and customer-focused Customer Service Representative (CSR) to join our team full-time. The ideal candidate is someone who thrives in a fast-paced environment, has excellent communication skills, and is passionate about providing top-notch service to our valued customers. Key Responsibilities: ??Answer incoming calls and assist customers with inquiries, service requests, and scheduling appointments ??Provide accurate information regarding plumbing services, pricing, and technician availability ??Coordinate with field technicians to ensure timely service and efficient job flow ??Maintain detailed and organized customer records in our system ??Handle customer concerns professionally and escalate issues when necessary ??Uphold Team Rooter?? reputation for outstanding service with every interaction Requirements: ??Previous customer service experience (plumbing or service industry preferred but not required) ??Strong verbal and written communication skills ??Comfortable using scheduling software, CRM systems, and standard office technology ??Ability to work independently and as part of a team ??Must be available to work the required Tuesday??aturday 11am??pm schedule ??Bilingual (Spanish/English) a plus What We Offer: ??Competitive hourly pay ??Full-time stable hours 11 AM-8 PM Tuesday-Saturday ??Full Benefits - Medical, Dental, Vision & Life Insurance ??401(K) Contribution ??Accrual-based PTO ??Friendly, team-based work environment ??Opportunities for growth and advancement ??Paid training and ongoing support How to Apply: Interested candidates should submit their resume and a brief cover letter. Join a company that values your contributions and treats you like family ??apply today and become part of the Team Rooter success story! Full Time Employment Schedule: Tuesday ??Saturday | 11:00 AM ??8:00 PM

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