Customer Service Representative - Bilingual Spanish - Remote

Description: ??Provide best-in-class customer service to IonTuition's various lines of business ??Handle inbound and outbound customer calls ??Provide clear verbal and written communications appropriately to assist customers with repayment of their educational obligations ??Be highly productive and meet outbound and inbound telephone call productivity needs ??Ability to use telephones, email, chat and text communication with customers ??Provide timely and professional response to all written communication ??Properly utilize CRM system for technical inquiries with follow-up for customer resolution ??Follow policies and procedures regarding escalations ??Update records with current demographic and contact information ??Accurately notate all interactions ??Comprehend training material on a variety of topics and share new concepts and content ??Adhere to all federal and state laws governing the industry ??Adhere to the client Statement of Work standards and company guidelines and policies ??Attain all Key Performance Indicators (KPIs) and monthly performance goals Requirements: ??Fluency in both English and Spanish ??Be passionate in the work you do and the people you help ??Ability to establish and maintain rapport through effective communication and timely follow-up with customers ??Attention to detail ??Ability to establish priorities and multi-task in a fast-paced and deadline driven environment ??Must be a self-starter with a great degree of internal motivation ??Ability to operate and navigate various technical devices and systems ??Ability to trouble shoot common computer issues Benefits: ??Medical Benefits through Cigna ??Dental Benefits through DeltaDental ??Vision Benefits through DeltaVision ??Flexible Spending Account ??Short and Long term disability ??Life Insurance ??401(k)