JOB SUMMARY This job resolves standard and occasional non-standard customer inquiries, comments, and concerns by applying a seamless and positive customer experience gained through many recurring cycles of on the job work engagement. ESSENTIAL RESPONSIBILITIES ? Engages with customers in a confident and compelling manner, performing the full range of customer service duties and responsibilities, as assigned. ? Strives to resolve customer concerns in a single interaction via telephone, written, or face to face communication. ? Responds to a diverse set of customers with an equal level of confidence regardless of the issue at hand. ? Works independently of support from a senior customer service representative, frequently utilizing the knowledge center, answering customer inquiries. ? Routinely responds to customers with an in-depth product knowledge achieved through a continuously improving set of listening, analysis, quality focus, problem solving, and documentation skills. ?... Consistently exceeds results for internal adherence, efficiency, and inquiry timeliness. ? Resolves standard and frequently non-routine, limited impact, customer inquiries, comments, and concerns with the most limited escalation consistent with company policies and processes. ? Other duties as assigned or requested. EDUCATION Required ? High School Diploma/GED Substitutions ? None Preferred ? None EXPERIENCE Required ? 1-3 years experience in customer service or call center environment Preferred ? None SKILLS ? Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter ? Regardless of recurring and routine customer inquiries, comments, and concerns, approaches each and every interaction with superior listening skills ? Multi-tasks with a high level of efficiency yet treats every customer as the most important during the interaction so as not to leave the customer with a hurried impression ? Ability to ask effective probing and/or open and closed ended questions that will help in issue resolution in a conversational manner with customers, using verbal clues and system tools to develop tailored recommendations for the customer ? Ability to master initial training competencies while demonstrating the ability to learn additional competencies through additional training ? Ability to de-escalate challenging customer inquiries, comments, and concerns while delivering necessary information consistent with Company policies and processes LANGUAGE REQUIREMENT (Other than English)? None Benefits: ? Flexibility ? Remote work environment ? Skill Development ? Diverse Opportunities