Customer Service Project Manager

Remote, USA Full-time Posted 2025-07-07
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Advanced Personnel Resources is recruiting professionals for a new Customer Service Project Manager position with our High Point, NC client. Our client is a worldwide leading furniture manufacturer and offers a competitive starting salary and excellent benefits. We seek highly motivated individuals with 3+ years of customer service and project management experience. Experience within the... furniture industry is highly preferred. Hours: Monday-Friday 8am-5pm Pay: $20-$24 per hour Responsibilities ? Identify and assess customers? needs to achieve satisfaction ? Build sustainable relationships and trust with customer accounts through open and interactive communication ? Provide accurate, valid and complete information by using the right methods/tools ? Meet personal/customer service team sales targets and call handling quotas ? Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ? Keep records of customer interactions, process customer accounts and file documents ? Follow communication procedures, guidelines and policies ? Take the extra mile to engage customers Skills ? Proven customer support experience or experience as a client service representative ? Track record of over-achieving quota ? Strong phone contact handling skills and active listening ? Familiarity with PM systems and practices ? Customer orientation and ability to adapt/respond to different types of characters ? Excellent communication and presentation skills ? Ability to multi-task, prioritize, and manage time effectively ? High school degree ? Hospitality Industry Experience ? QuickBooks experience preferred

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