Customer Service Group Lead Location: Fort Lauderdale, FL Our client, in the Industrial Manufacturing Industry is seeking a Customer Service Lead to join their team. As a Customer Service Lead you will be responsible for leading customer service and ensuring the deliver high-quality customer service and order management. The ideal candidate will have prior experience in a Leadership position, strong Customer Service focused skills, and Efficiency. What?? in it for you? ??Work from home! ??Pay Rate $62 - 70K per year. ??Shift: Monday to Friday from 8 am to 5pm ??Good Healthcare benefits ??Medical, dental, vision ??401K ??Paid vacation ??Company paid holidays ??Professional advancement opportunities, and more! What will you be doing? ??Respond to customer inquires by phone, email, or chat. ??Provide accurate product or service information, address any questions or concerns. ??Resolve escalated customer complaints and issues in a timely and professional manner. ??Analyze customer feedback and identify opportunities for improvement. ??Track key performance indicators (KPI's for customer satisfaction. ??Order Management - process orders, changes, and cancellations. Track and update customers on the status of their orders and requests. Monitor shipping conditions and routing for accuracy. What do you bring? ??Bachelor's Degree in relevant field. ??Proven experience in a customer service role. ??Strong communication: verbal and written. ??Ability to handle difficult customer interactions with professionalism and empathy. ??Strong understanding of order management systems and ERP software (e.g., SAP). ??Proficient with MS Excel and MS Outlook. ??Prior leadership or supervisory experience preferred. Are you Interested? Stop your job search and apply today! Job Type: Full-time Pay: $62,000.00 - $70,000.00 per year Benefits: ??401(k) ??Health insurance ??Life insurance ??Paid time off Application Question(s): ??Do you have over 2 years of lead experience in a product manufacturing company? Education: ??Bachelor's (Required) Experience: ??Microsoft Excel: 4 years (Required) ??Microsoft Outlook: 4 years (Required) Ability to Commute: ??Fort Lauderdale, FL (Required) Work Location: Remote