This a Full Remote job, the offer is available from: Philippines Looking for a stable remote customer service job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more. Position: Customer Service Agent (Calls, Emails & Chats) Working Hours: Shifting schedule, predominantly US Business hours Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture. Position Summary: As a Customer Service Agent, you will handle incoming calls, emails & chat. Your primary mission is to increase websites' sales conversion by providing a pleasant experience to all visitors and helping them navigate the website. You will also handle post-order queries such as order status, shipping info, complaints, etc. Responsibilities include but are not limited to the following: ? Convert calls/emails or chats into sales by providing world-class customer service and a pleasant experience to every website visitor. ? Protect company's, clients', and visitors' information. ? Work with the team to accomplish your goals individually and as a team. ? Update your knowledge through continuous learning. (Self-paced and group training) ? Ensure you have the right equipment and a proper place to work productively. Requirements Work Experience: (* items are required) ? *At least two years of Customer Service Experience for English-speaking businesses/clients/customers. Preferably in E-commerce or similar businesses. ? * Exceptional telephone manners, customer service skills, active listening skills, verbal, and written communication skills. ? * Proficiency with computers, especially with regards to CRM software - Shopify. ? Ability to multitask and strong time management skills. ? Robust eCommerce or Retail customer service background. ? Genuine care for customers and clients. ? A sales-oriented person is a plus. ? Social media management experience is a plus. ? At least six months of work-from-home experience is a plus. Qualifications Required:(* items are required) ? *Remote work ready: ? Stable high-speed internet with backup. (Minimum of 10 Mbps) ? Computer (laptop or desktop) with the ff recommended specs. ? Quad-core CPU at least 2.5hgz or higher ? RAM 16GB or higher. ? 1GB GPU ? At least 110 GB SSD for your drive C ? Dual monitor with at least 1920 x 1080 display resolutions ? Noise-cancellation Headset with mic and webcam for meetings; Krisp or any noise-canceling software ? Focused and quiet workspace. ? *Above average written and verbal English communication and comprehension skills. ? Great chat, email, social media, and phone etiquette. ? *Advance critical thinking skills Benefits What we offer: ? The starting salary rate ranges from $4-$5.50 per hour (depending on the support: taking calls, processing emails or chats). ? Fully remote (you can work anywhere, literally as long as you have a stable internet connection and electricity) ? Pandemic-proof job ? Weekly Pay after 1st week of Training & No Salary Deductions ? Paid Time Offs ? HMO coverage up to $50/Month ? Paid breaks ? Paid training ? Career Growth ? Performance-based compensation review ? Since you will be working from home, you get to save a lot of time and money ? Company & team events - Virtual and Offline What we don't offer: ? All government-mandated benefits (SSS, PAGIBIG, PHILHEALTH). Our team pays them voluntarily. ? Company PC - You must already have or buy or upgrade your current one to meet our minimum requirements. Terms of Employment: ? If you're qualified for the Call, Live Chat or Email Support position, you'll be placed on our 'waiting list' unless we're urgently hiring. The average waiting time to be assigned is between 2-8 weeks, depending on our service requirements. ? Full-time - You'll start between 20-30 hrs/week, then gradually move up to 40-45 hrs/week as you learn the process and depending on the business requirements. *Phone time can range from 20-30 hours per week. ? This project-based job is coterminous with the client contract with Helpflow. ? Agents with good track records at HelpFlow may be transferred to other accounts/projects. Notes: ? For the best application experience, we recommend using Google Chrome as your browser. This ensures optimal performance and minimizes any potential submission issues. ? Select any of the locations listed below. We're a fully remote company, so selecting any location from the list doesn't affect your application. ? Be sure to monitor your email's 'Spam / Junk folder' to not miss any emails from us. ? Please provide an active mobile phone # (any Network, must have viber but not a landline #) so we can contact you via text or call if needed. This offer from 'HelpFlow' has been enriched by Jobgether.com and got a 79% flex score.