Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. They are seeking a Customer Care Specialist who will deliver exceptional customer service while assisting with veterinary medication inquiries and support.
Responsibilities
- Deliver customer service with kindness, empathy, understanding, and patience
- Efficiently navigate patient and prescriber profiles across systems
- Ability to adapt quickly to each customer interaction - inbound, outbound, and written, through email, phone, SMS, chat and mailed prescriptions
- Cohesively work with a team, as well as independently
- Ability to interact with team members across pharmacy and fulfillment facilities
- Maintain a positive and professional attitude while keeping our pet patients and customers front and center
Skills
- Has acquired or can acquire a New Jersey Pharmacy Technician License
- A high school graduate or equivalent
- A coachable, quick learner who is comfortable with change
- A compassionate and caring individual who loves animals and those that care for them
- Able to demonstrate strong attention to detail and willingness to adhere to procedures
- Self-motivated and energized; excelling in a fast-paced environment
- An effective and persuasive communicator
- Computer-savvy, navigating the internet with ease
- A reliable co-worker with a positive, professional attitude. No exceptions!
- Basic calculations are easy for you to perform
- You have worked retail or held Customer Service positions in the past
- You have prior contact center experience
- You have working knowledge as a pharmacy technician
- You have worked as a veterinarian technician or similar role
- You are comfortable working with Microsoft Office, Outlook, Word, & Excel
- You have attended some college or have earned a degree
- You can speak Spanish - Bilingual
Benefits
- A comprehensive benefits package that includes health, dental, and flexible spending accounts
- 401(k) retirement plan with a generous company contribution to help you save for the future
- Company Paid Life and disability insurance
- Access to voluntary insurance options
- A generous paid time off program that increases every year
- Tuition reimbursement
- Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!
Company Overview
Wedgewood is the nation’s largest and most trusted provider of compounded veterinary medications. It was founded in 1981, and is headquartered in Swedesboro, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://www.wedgewood.com/.
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