CSR - Customer Service Representative - 100% Remote - California Residents Only

OVERVIEW: Our client, a major PBM (Pharmacy Benefit Services) entity owned by 20 non-profit health plans serving >33 million members and benefits manager of government programs including Medicare and Medicaid, seeks an accomplished Customer Care Associate / Representative... ? **Client is hiring candidates California residents only*** ? **Target Start Date: 01/06/2025*** ? * LOCATION: 100% REMOTE/ WORK FROM HOME ? * DURATION: 6 months contract with potential of extension ? * WORK SHIFTS: Candidate should be comfortable working on all the below shifts ? 9:30 am - 6:00 pm (Tuesday - Saturday) ? 9:30 am - 6:00 pm (Sunday - Thursday) ? 1:30 pm - 10:00 pm (Saturday - Wednesday) ? 10:30 am - 7:00 pm (Friday - Tuesday) TRAINING: 2-3 weeks; Required to be on camera during training/team meetings etc. (M-F: 8:00am ? 4:30pm Pacific) ATTENDANCE POLICY: No time off in the first 90 days of assignment. IMPORTANT Remote / Work-From-Home related: ? Equipment will be provided. ? Workspace: Candidates must confirm they have a quiet workspace free from distractions + a table and chair (The company provides equipment only). [Candidate should be fine doing MS TEAMs video screening call showing the workspace before submittal.] ? Client provides a 2-meter LAN cable for endpoint connectivity from modem/router to laptop. ? Hardwired Internet: Candidates must confirm they have high-speed internet access via a hardwired modem connection; Wi-Fi is unacceptable. [Candidate should be sharing a screenshot of speedtest.net]. ? California Residency: Candidates must reside in California. [Candidate should be sharing his/her ID (Example: Driving License)]. ? Candidate MUST be on camera during training/work hours, especially during attendance calls. ? Candidate MUST follow business casual dress code during working hours. QUALIFICATIONS / REQUIREMENTS: ? Looking for customer service experience with the following: High call volume Healthcare/Pharmacy background if applicable. ? Proficient in computer software navigation and dual screens 24/7 call center Flexible: Shifts may vary. ? Ability to handle complex calls. ? Critical thinking and problem-solving skills ? Attendance is an important factor in this position. ? Strong communication skills ? Ability to accurately document and record customer/client information. ? Previous experience with computer applications, such as MS Outlook or data entry software. ? Preferred: Bi-lingual for Hmong, Spanish, Mien ================================== I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you. Recruiter Name: Sam Banga Title: Lead Recruiter Job Types: Full-time, Contract Pay: Up to $18.83 per hour Expected hours: 40 per week Benefits: ? 401(k) ? Dental insurance ? Health insurance ? Vision insurance ? Work from home Shift: ? 8 hour shift Experience: ? Customer service: 2 years (Required) ? Healthcare/Pharmacy: 2 years (Required) ? Call center: 1 year (Preferred) Language: ? Hmong, Spanish, Mien (Preferred) Location: ? California (Required) Work Location: Remote