Join the Team That's Changing Lives - Become a Contact Center Sales and Service Advisor with Delta Defense, LLC
Are you ready to take your career to the next level and make a real difference in people's lives? Do you have a passion for delivering exceptional customer experiences and a strong belief in the importance of self-defense and personal protection? Look no further! Delta Defense, LLC, the private company behind the U.S. Concealed Carry Association (USCCA), is seeking a highly skilled and motivated Contact Center Sales and Service Advisor to join our team.
About the USCCA and Delta Defense, LLC
The USCCA is a leading organization dedicated to helping responsible Americans avoid danger, save lives, and keep their families safe. As a valued member of our team, you will be part of a company that is committed to making a positive impact on people's lives. Delta Defense, LLC, is a fast-growing and innovative company that provides marketing, operations, and customer service for the USCCA.
Job Summary
As a Contact Center Sales and Service Advisor, you will play a critical role in delivering an exceptional customer experience to our members. You will be responsible for receiving inbound contacts from members and prospects, making outbound calls to welcome and serve our members, and providing top-notch service and support. This is a unique opportunity to join a team that is passionate about making a difference and to be part of a company that is recognized as one of the Top 100 America's Most Loved Workplaces.
Key Responsibilities
- Field customer calls, troubleshoot and resolve issues, and strengthen member relationships.
- Respond to customer inquiries with knowledgeable and well-thought-out answers.
- Deepen and retain member relationships through engaging conversations.
- Maintain up-to-date knowledge of our products, services, and promotions.
- Operate with a "find needs, fill needs" mindset, providing solutions, offers, and information to match customer needs for product and membership needs.
- Handle and resolve customer concerns with empathy and attention to detail.
- Follow up with customers as needed to ensure the best possible service experience.
- Save/retain customers who are contemplating non-renewal of their membership.
- Meet or exceed established targets and key performance indicators.
- Collaborate with team members and help one another learn and grow.
- Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.
Requirements and Qualifications
Essential Qualifications:
- High School diploma or equivalent required; Associate's degree or higher preferred.
- Prior work history in a Customer Service or Sales role; experience in fielding customer concerns by phone is a plus.
- Excellent interpersonal skills; strong written and verbal communication abilities.
- Demonstrated ability to employ patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
- Computer fluency; working knowledge of software applications and advanced internet functions.
- Passionate about delighting customers and communicating with them through conversation.
- Able to work equally as well in a team environment, in-office or remotely.
Preferred Qualifications:
- Self-defense knowledge and training; familiarity with firearms is preferred but not necessary.
- Producer Property and Casualty License (paid training provided).
What We Offer
At Delta Defense, LLC, we are committed to providing our team members with a supportive and rewarding work environment. Here are just a few of the benefits and perks we offer:
- Starting salary $18.27 - $20.00/hour, based on experience.
- Shift premium available based on days and hours worked.
- Eligible for monthly incentives and annual company bonus.
- 23 days of Personal Time Off, 8 company holidays, plus 1 paid day of volunteer service annually.
- Workplace flexibility - Headquarters, Remote work-from-home, and Hybrid options.
- A supportive environment that encourages personal growth, professional development, and advancement.
- Personal protection, fitness, and home office reimbursement program ($500 annually).
- Robust insurance coverage options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet insurance.
- Complimentary USCCA Elite membership & store discounts.
Training and Development
We are committed to helping our team members succeed and grow in their careers. That's why we offer:
- 8 weeks of paid training, including new employee on-boarding, product and systems training, sales and service training, and preparation for earning your Producer Property and Casualty License.
Why Work at Delta Defense, LLC?
At Delta Defense, LLC, we are proud to be a company that is making a positive impact on people's lives. Here are just a few reasons why you should consider joining our team:
- Nationally recognized in 2023 as a Newsweek Top 100 America's Most Loved Workplace.
- Top Workplaces USA award in 2022.
- Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row.
- Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row.
- Milwaukee Business Journal "Best Place to Work" award 6 years in a row.
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application today, and don't hesitate to reach out if you have any questions.
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Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. We look forward to hearing from you!
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