Client Ticket Management:
- Monitor support tickets via platforms like JitBit and Freshdesk
- Draft polite, smart first-line replies using ChatGPT and SOPs
- Assign and escalate tasks in Asana or HubSpot
- Follow up with clients for clarity or status updates
Procurement Delivery Support:
- Receive approved POs from our QS team and input into Xero or QuickBooks
- Email vendors to confirm deliveries and timelines
- Follow up via WhatsApp or HubSpot calling if unresponsive
- Track shipments and update project teams via Asana
- Collect delivery notes and share with finance for invoicing
Admin Tasks Internal Coordination:
- Maintain delivery folders and checklists in Google Drive
- Daily stand-up calls with the Ops team
- Weekly summary review using Asana
Requirements
Essential Qualifications
- Proven experience in client support procurement admin., or related field
- In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support procurement admin
- With a deep background in a remote setup of work similar to freelancing as an independent contractor (deep understanding of the pros cons involved in this industry).
- Outstanding written and verbal communication skills
- Strong organizational abilities with experience as procurement administrator
- Proficiency in client support management
- Demonstrated ability to work independently and meet deadlines
Technical Skills
- Experience with Client Ticket Management, Procurement Delivery Support, and Admin. Tasks Internal Coordination
- Proficiency in Tickets via JitBit and Freshdesk
- Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, Xero/Quickbooks and POs
- Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines
- Understanding of track shipments and update project teams
- Ability to collect delivery notes and share with finance for invoicing
Personal Qualities
- Natural relationship builder with authentic communication style
- Self-starter with strong initiative
- Comfortable with daily stand-up calls with the Ops team
- Detail-oriented and organized
- Passion for doing weekly summary review
Benefits
- Salary – Php 30,000 PER MONTH
- Type of work – FULL TIME (REMOTE), 40 HOURS PER WEEK
- Work schedule – 3:00 PM to 11:00 PM (Philippine Time Zone), Monday to Friday
- Job level – EXPERT
Originally posted on Himalayas
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