Join the Industry Leader in Travel Insurance and Assistance Services
At AIG Travel Guard, we're dedicated to providing top-notch insurance and assistance services to travelers worldwide. As a global leader in commercial and personal insurance solutions, we're committed to helping individuals, businesses, and communities manage risk and discover new potential. Our company culture is built on a foundation of respect, inclusivity, and continuous learning, making us an exciting and rewarding place to work.
About the Role
We're seeking a highly skilled and customer-focused Claims Call Center Representative to join our team, working with American Express Card Members who need to file insurance claims. As a Claims Call Center Representative, you will be the primary point of contact for clients, providing prompt and professional service to fulfill their requests. This is a full-time remote opportunity, Monday through Friday, in our 2nd shift starting at 11am - 7pm Central Time.
Key Responsibilities:
- Respond to incoming calls from American Express Card Members, providing benefit and coverage information, setting up new claims, and updating existing claims
- Deliver exceptional customer service, ensuring prompt and professional resolution of client requests
- Review and interpret policy coverage and claim status, utilizing analytical skills to make informed decisions
- Accurately gather and enter information into our system, maintaining attention to detail and data accuracy
- Effectively manage and prioritize tasks, meeting productivity and performance targets
- Interact with high-end clientele, providing a superior customer experience and building trust
Requirements and Qualifications:
Essential Qualifications:
- High School Diploma or equivalent required
- 1+ year of experience in customer service, preferably in a call center environment
- Excellent verbal and written communication skills, with the ability to communicate effectively with clients and colleagues
- Strong analytical skills, with the ability to review and interpret policy coverage and claim status
- Attention to detail and accuracy in gathering and entering information into our system
- Ability to effectively manage and prioritize tasks, meeting productivity and performance targets
Preferred Qualifications:
- Previous experience working with insurance claims or a related field
- Familiarity with insurance industry terminology and concepts
- Experience working in a remote or virtual environment
What We Offer:
Comprehensive Benefits Package:
- Affordable health, dental, and vision insurance plans
- Generous Paid Time Off, including nine paid holidays and Paid Volunteer Time Off
- 401k with an employer match available upon hire
Career Growth and Learning Opportunities:
- Continuous learning and development programs to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment with a team of experienced professionals
Work Environment and Culture:
- Remote work opportunity with flexible scheduling
- Casual dress code and fun, friendly work environment
- Company culture that values diversity, inclusion, and respect
- Employee Resource Groups (ERGs) and diversity and inclusion learning programs
Why Join AIG Travel Guard?
At AIG Travel Guard, we're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We invest in our people through continuous learning and development, and we're dedicated to helping individuals, businesses, and communities manage risk and discover new potential. Join our team and be part of a global leader in commercial and personal insurance solutions.
How to Apply:
If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss this opportunity further.
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