Call Center Team Lead- Remote- Part Time- Weekends

About the position The Call Center Team Lead position at Atrius Health is a part-time remote role focused on providing leadership during weekend shifts. The role involves managing incoming calls, assisting patients with appointment management, and ensuring high-quality customer service. The ideal candidate will have experience in a call center environment and be able to work collaboratively within a healthcare setting to enhance patient care. Responsibilities ? Lead the call center team during weekend shifts to ensure effective patient support. , ? Manage incoming calls and assist patients with appointment scheduling and care management. , ? Provide exceptional customer service and problem-solving support to strengthen patient-clinician relationships. , ? Facilitate communication and coordination among interdisciplinary care teams. , ? Ensure clear verbal and written communication to improve patient access and understanding. Requirements ? Minimum of two years of customer service experience in a call center environment. , ? Experience with scheduling and managing high call volumes (70+ calls per day). , ? Proficiency in using electronic medical records (EMR) and EPIC or similar technology. , ? Strong problem-solving, multi-tasking, and time management skills. , ? High School diploma or equivalent required; a bachelor's degree is preferred. Nice-to-haves ? Experience working in a Pediatric Department. , ? Familiarity with patient-related documents and healthcare terminology. Benefits ? Up to 8% company retirement contribution , ? Generous Paid Time Off , ? 10 paid holidays , ? Paid professional development , ? Generous health and welfare benefit package