Call Center Representative-Patient Services-Work At Home
Employer Industry: Healthcare Services Why Consider This Job Opportunity ? Salary up to $21.48 ? Comprehensive benefits package including medical, dental, vision, and paid time off ? Access to a robust wellness program with free gym access, nutrition coaching, and wellness challenges ? Opportunities for career advancement within a large, established healthcare organization ? Work remotely with flexibility in scheduling ? Join a mission-driven organization committed to improving community health What To Expect (Job Responsibilities) ? Provide customer service to patients regarding scheduling appointments, referrals, and maintaining patient demographics ? Respond to inquiries from members and providers about insurance benefits, eligibility, and coverage ? Maintain positive relationships with customers and act as a patient advocate ? Participate in outreach events including health fairs and enrollment fairs to promote services ? Assist in documenting processes and identifying improvements for enhanced service delivery What Is Required (Qualifications) ? High school diploma and 1-3 years of office/business experience; call center experience preferred ? Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders ? Proficiency in organizational skills and report analysis using tools like Excel and Access ? Knowledge of reimbursement methodologies such as DRG and Fee schedules ? Ability to meet department metrics and attendance guidelines How To Stand Out (Preferred Qualifications) ? Experience in claims processing within managed care environments ? Familiarity with customer service metrics and performance standards ? Demonstrated ability to conduct root cause analysis and improve service processes ? Previous involvement in outreach or community engagement activities ? Understanding of healthcare policies and procedures #HealthcareJobs #CustomerService #RemoteWork #CareerGrowth #WellnessProgram Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.