Switchboard Operator - Palo Alto (Onsite Work Only, NO REMOTE WORK) Interested in customer service representative roles? You?re in the right place! This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment. ? Inbound calls only ? Work at a premier medical facility ? Help support our veterans ? Benefits Available Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a full-time Call Center Representative opportunity for a Federal client in Palo Alto, California. Remote Responsibilities: Essential Duties and Responsibilities ? Schedule: ? Monday, Tuesday and Thursday: 6:00 am - 2:30 pm ? Friday and Saturday: 11:00 pm - 7:00 am ? Answers incoming calls and communicates with clients with respect, courtesy, empathy, tact, and professionalism. ? Troubleshoots situations accurately, quickly, and efficiently for customers on the phone. ? Maintains an above-average attendance record. ? Follows established standard operating procedures Qualifications: Qualifications/Requirements ? A high school diploma is required. ? At least one year of call center experience is required. ? Can be a team player. ? Can work without direct supervision. ? Can work well with medical staff, veterans, and the elderly. ? Has a good work ethic ? Outstanding verbal communication skills (phone etiquette). ? Detail-oriented, can multi-task, and is highly organized. ? Strong Microsoft Office skills. ? Must be flexible Previous Military encouraged to apply Must be able to pass an extensive background check Benefits: Paid Time-Off, Life Insurance, Paid Sick Days, 401K, Medical, Dental, Vision Skills: Call Centers, Inbound Call Centers, Call Volume, Customer Service Systems, Telephone Skills, Typing About the Company: Magellan Solutions USA Magellan Solutions USA is a Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in call center solutions for both government and commercial clients. With over a decade of experience, we provide inbound, outbound, omnichannel, and back-office support across industries including healthcare, transportation, utilities, financial services, and retail. Our proven track record in government contracts and high-performance contact centers makes us a trusted partner for complex service requirements. Company Size: 11 - 50 Headquarters: Brisbane, CA, US
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