Business Strategy & Pricing Consultant for Airbnb Virtual Agent Call Center

Description: I run a 24/7 virtual call center that manages guest communication for Airbnb hosts and similar platforms. We're currently a team of 10 agents supporting one main client who covers all operating costs. Now, we're ready to scale ??but want to do it smartly. I'm looking for a business strategy consultant to help us build a sustainable and scalable model. This is a short-term consulting role that may grow over time depending on fit and outcomes. What You'll Help With: Create a scalable and profitable pricing model Build a cost/revenue structure for handling multiple clients Set up smart client onboarding and qualification guidelines Draft fair payment and contract terms (e.g., billing cycles, deposits) Share best practices for service-based scaling (what to avoid) Advise on lead generation and market positioning Deliverables: Suggested pricing structure with profitability breakdown Payment and contract policy templates Client qualification checklist Cost & revenue projection sheet (basic) Lead generation roadmap for Airbnb property managers Ideal Consultant: Experience with pricing and service operations for BPOs or remote staffing Familiarity with Airbnb or short-term rental space (a big plus!) Proven track record of helping early-stage service businesses scale