Bottega Veneta is a luxury brand rooted in Italian culture with a global outlook. They are seeking a Retail Experience & Private Clients Coordinator to support activities in Retail Training, CRM, and Private Clients for the Americas, contributing to client engagement and training initiatives.
Responsibilities
- Coordinate training logistics for Immersions and virtual sessions, including bookings, scheduling, invitations, materials, and follow-up communications
- Maintain and update the training calendar and training library, ensuring all materials, product knowledge, and resources are current and accessible to store teams
- Track training performance by monitoring completion rates, generating reports, and managing training surveys (distribution, follow-up, and summaries)
- Support cross-functional training needs by managing content uploads and assisting with ad-hoc requests for trainings and events
- Assist in producing reports and analysis that support client engagement initiatives and provide meaningful business insights
- Contribute to seasonal projects and in-store activations by coordinating materials, preparing assets, and providing administrative support
- Support email marketing and CRM operations by handling basic requests, preparing reporting inputs, and assisting with troubleshooting in CRM tools
- Maintain CRM data accuracy by reviewing client information and supporting store teams with the client data they need for personalized outreach
- Coordinate all logistics and client-related deliverables for Fashion Shows, and seasonal collection presentations, ensuring seamless communication with key stakeholders
- Coordinate with the Residence Manager on event-related tasks, including vendor coordination and on-site execution in alignment with brand image and standards
- Manage gifting by regularly checking inventory and ensuring appropriate items are available for each client segmentation
- Maintain and update client lists monthly, ensuring bios and key information are accurate, and create supplier and concierge resources to better anticipate upcoming activations
Skills
- Detail-oriented and organized, with the ability to handle multiple tasks in a fast-paced environment
- Proficient in Microsoft Excel and PowerPoint; SQL knowledge is a plus
- Strong analytical and communication skills, with the ability to adjust your approach based on client needs and business priorities
- Positive, proactive, and adaptable, with a strong sense of initiative
- Collaborative and able to naturally build alignment and connection between departments
Benefits
- Overtime eligibility
- Discretionary bonus
Company Overview
Bottega Veneta is an online platform that sells clothes, bags, wallets and glasses for men and women. It was founded in 1966, and is headquartered in Vicenza, Veneto, ITA, with a workforce of 1001-5000 employees. Its website is http://bottegaveneta.it.
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