DOWC is seeking an Automotive Warranty Claims Analyst to join their fast-paced, customer-focused team. In this role, you will assist customers with warranty claims, collaborate with repair facilities, and ensure compliance with company policies.
Responsibilities
- Handle inbound calls and assist customers with warranty service claims
- Review, process, and analyze automotive repair claims with accuracy and efficiency pertaining to our contract guidelines
- Collaborate with repair facilities to gather details, resolve discrepancies, and authorize repairs
- Provide knowledgeable, professional, and friendly support to customers throughout the claims process
- Maintain accurate records and ensure compliance with company policies
Skills
- Must have automotive service, repair, and mechanical diagnostic knowledge
- Previous experience in automotive service or warranty claims
- Strong customer service and communication skills—both on the phone and in writing
- Ability to stay calm under pressure in a fast-paced, high-volume call center environment
- Detail-oriented mindset with problem-solving skills
- A team player who thrives in a collaborative setting
- Eager to learn and grow within a dynamic company
- Experience as an automotive service advisor
- Bilingual (Spanish & English) is a plus
Benefits
- Aggressive PTO
- Medical
- Dental
- Vision
- 401k matching
Company Overview
DOWC is an industrial company that offers customizable F&I products. It was founded in undefined, and is headquartered in Ringwood, New Jersey, USA, with a workforce of 51-200 employees. Its website is https://dowc.com.Company H1B Sponsorship
DOWC has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 1 in 2023, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.
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