Unlock Your Potential at blithequark: Where Innovation Meets Customer Centricity
At blithequark, we're not just about connecting people; we're about enriching lives by bridging the gap between individuals and premium wireless experiences that exceed expectations in value and quality. Our mission is built on the belief that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. As a leader in the telecom industry, we're committed to delivering innovative, customer-focused solutions that open up a world of possibilities.
About Us
blithequark is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a team of innovators, thinkers, and doers who are passionate about driving impact in the world. Our diverse portfolio of 11 distinct brands, organized into five families, caters to a broad spectrum of needs and preferences, ensuring that we maximize our reach and impact. From Total Wireless and Verizon Prepaid to Straight Talk, TracFone, and Walmart Family Mobile, each brand is designed to address specific market segments and distribution channels.
The Role: Associate Director, Customer and Product Insights
We're seeking a senior insights professional to lead our customer and product research and insights function, supporting the blithequark Value portfolio of brands. As the Associate Director of Customer and Product Insights, you'll play a pivotal role in driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers.
Key Responsibilities
- Proactively work across brand and product team leaders to define and prioritize the research roadmap, ensuring appropriate resource allocation to deliver on planned initiatives.
- Manage, mentor, and coach direct reports to ensure world-class insights work and leverage learnings and best practices across work streams.
- Lead by example, setting a high bar for research rigor and insights storytelling.
- Oversee key vendor partnerships, ensuring the team leverages the highest quality research methods and analytical capabilities.
- Work in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics.
- Forge relationships with adjacent insight, analytics, and intelligence teams across the blithequark organization to further elevate our total market understanding.
- Speak on behalf of the customer across blithequark Value leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers.
- Oversee the performance and professional development of team members, providing regular feedback, coaching, and direction.
- Promote and train teams to engage with business senior leadership as consumer champions.
What We're Looking For
To succeed in this role, you'll need:
- A Bachelor's degree or four or more years of work experience.
- Six or more years of relevant work experience in Marketing, Customer Experience, or User Experience research.
- Experience designing research programs, both qualitative and quantitative, to address business needs.
- Strong command of advanced quantitative methodologies and experience with qualitative and user-centered design evaluative research methods.
- Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.
It's even better if you have:
- Ten or more years of professional experience.
- Eight or more years of experience in Marketing, CX, or UX Insights.
- Four or more years of experience managing a team of 3 or more people.
- Experience providing insights to inform value proposition development.
- Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
- Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
What You'll Gain
At blithequark, we're committed to helping you grow in your career and beyond. You'll have access to:
- A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
- Opportunities for career growth and professional development.
- A comprehensive benefits package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance.
- A culture of innovation that encourages you to identify, create, and employ innovative research and operational approaches.
Work Environment
This is a hybrid role, with a defined work location that includes work from home and assigned office days (Tuesday, Wednesday, and Thursday). You'll have the flexibility to work from home while still being connected to your team and the blithequark community.
Compensation
The compensation range for this position is between $127,000.00 and $236,000.00 annually, based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience.
Join the blithequark Team
If you're a motivated and innovative professional looking to drive business growth through customer-centric insights, we encourage you to apply. At blithequark, we're proud to be an equal opportunity employer, celebrating our employees' differences and committed to creating a collaborative, inclusive environment. Don't miss this opportunity to be part of a team that's shaping the future of wireless experiences.
Apply now and take the first step towards a rewarding career at blithequark.
Apply Now