Prudential Financial is seeking a Relationship Management Support Associate to join their Structured Settlements Business. This entry-level role involves performing various operational activities, including new sale setup and processing client requests, while collaborating closely with internal and external partners.
Responsibilities
- Meet or exceed Service Level Agreements for processing customer requests including medical requests, document attachment, new sale set up, and contract mailings
- Monitor a shared mailbox to ensure timely resolution of client requests/inquiries
- Ensure timely upload of contracts to the Structured Settlements website
- Manage applicable spreadsheets and prepare metrics to ensure proper processing of work
- Answer and resolve incoming emails and calls from our external distribution channel
- Process Post Issuance Changes as needed
Skills
- Bachelor's Degree, open to recent graduates
- Possess excellent attention to detail
- Ability to work as part of a team, but also requires the ability to work independently and provide timely results
- Self-motivated with a positive ‘can-do' attitude
- Strong interpersonal skills, both written and verbal
- Successful time management skills
- Proficient with Microsoft Office- (MSWord, Excel, PowerPoint, Outlook, SharePoint, One note)
- Flexibility to work overtime based on work volumes
Benefits
- Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
- 401(k) plan with company match (up to 4%).
- Company-funded pension plan.
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
- Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
- Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Company Overview
Prudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial. It was founded in 1875, and is headquartered in Newark, New Jersey, USA, with a workforce of 10001+ employees. Its website is http://www.prudential.com.
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