Customer Service Agent - PT- Remote WFH After Training

Come join our team of dynamic professionals at TeamHealth National Patient Service Center! Bilingual English/Spanish is a plus! Can Work From Home after training- equipment will be provided! We offer Paid Training Training is On-site at our Cedar Bluff location in Knoxville, TN for 4 weeks, M-F 8am - 5pm. NOW OFFERING A $750.00 SIGN-ON BONUS PLUS QUARTERLY INCENTIVES Candidates with experience in retail and restaurant service are strongly encouraged to apply. Benefits for FT Employees (32 hours per week): ? Generous Personal Time Off ? 8 Paid Holidays per year ? Quarterly bonus plans- gives you the chance to add to your income! ? Business casual dress code- we want you to feel comfortable at work! ? Learning and Development- internal subject matter experts offer ongoing training to get you up to speed What You'll Love About TeamHealth: ? Wellness programs- Our LiveWell program focuses on supporting you with all of your well-being needs so you can thrive Physically, Emotionally, Socially, and Financially! ? Work that Stays at Work. Your time off is yours! ? Health Benefits. Medical with HSA and FSA options, dental, vision, and life insurance. ? Prepare for the Future. 401K program (Discretionary matching funds available) JOB DESCRIPTION OVERVIEW: This position is primarily responsible for answering patient inquires with exceptional customer service, while maintaining positive patient relations. ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Provide service to patients in a professional manner. ? Provide excellent, concise communication. ? Learn and understand ETM software operation. ? Learn and understand billing and account operations. ? Answers and documents all telephone inquiries. ? Research and resolve problems with patients' bills. ? Updates patients' insurance coverage as needed. ? Prints courtesy claims and itemized statements. ? Rebills accounts after receiving insurance information. ? Arranges financial agreements with patients using budget plan as needed. ? Performs other duties and assignments as requested. QUALIFICATIONS / EXPERIENCE: ? High school diploma or equivalent required ? Strong communication skills (oral and written) required ? Ability to speak, listen and type simultaneously ? Understanding and familiarity with Microsoft Windows environment