Transportation Representative, Transportation Representative

Description Job Description for L2 associates Overview The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Summary Of Responsibilities ? Effectively communicate in a clear and professional manner at all times ? Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners ? Effectively manage sensitive cases by reporting up the escalation matrix ? Demonstrate excellent time-management skills ? Maintains or exceeds targeted performance metrics ? Actively seek solutions through logical reasoning and identify trends to suggest process improvements Basic Qualifications Qualitative Requirements ? Graduation in any specialization from a recognized university. ? Excellent communication skills (written and verbal) in English language. ? Ability to communicate correctly and clearly with all customers ? Good comprehension skills ? ability to clearly understand and state the issues customers present ? Ability to concentrate ? follow customers issues without distraction to resolution ? Work successfully in a team environment as well as independently ? Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer ? Excellent typing skills ? Demonstrates an ability to successfully navigate websites ? Demonstrates a proficient knowledge of email applications Preferred Qualifications ? Logistics background and Experience in similar role ? Proficient in Excel Company - ASSPL - Telangana Job ID: A2835755