Credit Cards and Unsecured Lending Customer Service Representative

Description: ? Performs a variety of Customer service activities for TD credit Customers ? Responds to telephone, written, and other inquiries regarding account balances, interest rates, charges, and statement requests ? Resolves problems immediately within authority, defers for additional research or forwards to supervision as needed ? Maintains updated Customer account information ? Develops knowledge of credit customer service industry practices and applicable regulatory guidelines Requirements: ? High School Diploma or equivalent experience ? 1 Year of related experience ? Customer service skills, including ability to deal professionally with Customer issues, problems, and questions ? Research skills, with ability to identify and evaluate relevant information ? Communication skills, both verbal and written, including excellent phone skills and ability to document calls and account activity clearly ? PC skills ? Must be available to work a variable schedule which may include nights and weekends ? Bilingual Spanish preferred Benefits: ? Health and well-being benefits ? Savings and retirement programs ? Paid time off including Vacation PTO, Flex PTO, and Holiday PTO ? Banking benefits and discounts ? Career development and reward recognition