Field Service Technician II

Canon USA is an innovator of technology, solutions, and services seeking a dedicated Field Service Technician II. This role involves diagnosing and repairing Canon-supported products, providing maintenance support, and ensuring customer satisfaction through effective technical solutions. Responsibilities Diagnose basic mechanical, software, network, and system failures using established procedures Service and repair designated equipment to Canon standards and specifications Maintain working knowledge and aptitude of multiple product groups. This includes basic aspects of troubleshooting and diagnostics Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned Maintain all technical information and Canon property assigned and provide direction to less experienced technicians Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested Skills HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class The ability to travel (valid driver's license and acceptable driving record necessary) The capability to work in a 24/7 environment, while performing shift work and on-call rotations Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling) Benefits Employee referral bonus Employee discounts “Dress for Your Day” attire program (casual is welcome, based on your job function) Volunteer opportunities to give back to our local community Swag! A Canon welcome kit and official merch you can’t get anywhere else Medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. Company Overview Living and Working Together For The Common Good... It was founded in 1937, and is headquartered in Melville, New York, USA, with a workforce of 5001-10000 employees. Its website is