US Postal Support - Support Agent L1

Are you looking for a rewarding career with a company that values customer service and innovation? Look no further than NCR! We are currently seeking a US Postal Support Agent L1 to join our team and play a crucial role in providing exceptional support to our clients in the postal industry. As a Support Agent, you will have the opportunity to utilize your technical skills and passion for helping others to assist with troubleshooting and resolving customer issues. If you have a strong attention to detail, excellent communication skills, and a desire to be a part of a dynamic and growing company, we want to hear from you! Provide exceptional customer service to clients in the postal industry. Utilize technical skills to troubleshoot and resolve customer issues. Communicate effectively with clients to gather necessary information and provide timely updates on issue resolution. Maintain a high level of attention to detail while working on multiple tasks simultaneously. Collaborate with team members to develop and implement innovative solutions for customer support. Stay up-to-date with industry trends and advancements in technology to provide the best support to clients. Document and track customer interactions and resolutions in a timely and accurate manner. Follow company policies and procedures to ensure efficient and effective support services. Continuously strive to improve customer satisfaction and loyalty. Participate in training and development programs to enhance skills and knowledge. Represent the company in a professional and positive manner. Adhere to strict confidentiality and security protocols in handling sensitive information. Prioritize and manage tasks to meet deadlines and exceed customer expectations. Demonstrate a strong work ethic and commitment to excellence in all job responsibilities. Contribute to a positive and collaborative team environment. NCR is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.