Triage RN - Remote - FT | Signature Healthcare at Home

OB DESCRIPTION SUMMARY: The Triage Nurse provides nursing call services to home health, hospice & primary care patients. The experienced Registered Nurse, speaking by telephone, performs care coordination, assessments and professional nursing functions to evaluate the severity of the patient's health concerns using critical thinking, proper protocols and policies and procedures in a manner which provides patient advice, dispositions to either emergency care, and/or provider appointments. The Triage Nurse is responsible when needed to dispatch and assign local nursing staff to visit patient in person. ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES: • Manages nurse-directed patient telephone calls • Evaluates and assesses patient's health care needs based on patient's signs and symptoms utilizing established triage protocols and guidelines • Obtains appropriate input and direction from the provider as needed to determine best clinical course of action and recommendations for specific patient health care needs • Documents accurately the symptoms/complaints, nursing assessments, advice provided, and patient response • Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients and their access to appropriate health care • Coordinates and schedules same-day appointments on provider schedules • Utilizes standing orders, triage protocols and algorithms appropriately • Manages prescription refills per protocol • Provides and supports patient care instructions and education; i.e. chronic disease and preventive and self-management • Assures pertinent medical information is forwarded to proper departments as needed for continuity of patient care • Documents in electronic health record (EHR), triage assessment, plan, implementation, and evaluation and follow-up • Maintains call rate in keeping with productivity standards of the program • Maintains a positive attitude toward job responsibilities working collaboratively with all staff members to create a productive, working team • Supports mission, values and goals of Signature The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. EDUCATION and EXPERIENCE: • Must possess a nursing degree from an accredited college or university; Bachelor's Degree preferred • Must possess a current, unencumbered, active license to practice as an RN in multiple states • Current CPR Certification • 1-2 years' recent experience in home health, hospice, home care, and acute care highly preferred • Prior experience supervising nurses, nursing assistants and care aides preferred. QUALIFICATIONS and SKILLS: • Manages all patient interactions with cultural sensitivity and respect • Displays the ability to work with persons and groups of diverse, racial, ethnic, economic, and social backgrounds • Capacity to function independently within licensed scope of practice • Must have the ability to handle stressful emergency situations calmly and effectively • Knowledge of patient appointment scheduling • Excellent observation, problem solving and basic math skills • Basic computer skills and knowledge of office technology • Experience with electronic health records, Home Care Home Base preferred • Nursing assessment skills utilizing basic nursing theory • Critical clinical thinking skills required • Excellent oral and written communication skills required • Must be able to listen and decipher while conversing with patients, families, health professionals and community agencies • Able to demonstrate clinical competency. The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at Apply tot his job