Technical Customer Service Specialist
Job Description: • Identifying customer needs, answering questions, or resolving problems related to SSL, servers and/or relational data bases. • Performing routine call center activities concerning business products and services. • Using the tools provided to guide you through customer conversations. • Providing customers with important information while communicating in a warm empathetic manner. • Gathering information to keep customer profiles and accounts up to date. • Using your computer knowledge to give exceptional customer service. Requirements: • Have a high school diploma or equivalent. • Be able to successfully pass a criminal background check. • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship. • Have at least 6 months of customer service work experience. • Typing Speed of 30WPM or higher. • Have knowledge of desktop and portable devices. • Have knowledge of relational databases, SSL and/or Servers. • Have wired internet service (No Wi-fi or Satellite); Internet speed test will confirm that speeds meet the requirements of Download speed 10mbps or higher, Upload speed of 3mbps or higher and ping results lower than 175ms. • Secured workspace that has a door that separates you from the rest of your home. Benefits: • Paid Training • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Weekends and holidays normally off