Sr Dir Global SME Sales Operations (Remote)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As Senior Director, Global SME Sales Operations, you will be tasked to optimize sales processes worldwide in a large enterprise. In this role, you will drive data integrity, forecasting accuracy, and operational efficiency across our global sales teams. You will collaborate closely with cross-functional partners—including CRM and sales tooling, marketing, L&D and sales enablement teams—to implement standard methodologies, leverage data insights, and empower sales leaders to make informed decisions that accelerate revenue growth. What You’ll Do: Strategic Data & Forecasting Management: Design and govern comprehensive global sales forecasting models, establishing standardized procedures and KPIs that integrate inputs from sales, finance, and partners while driving continuous improvement through predictive analytics and historical data analysis CRM & Data Governance: Manage CRM data integrity, quality, and security across Salesforce and related platforms, implementing robust data validation, deduplication, and standardization protocols to support accurate pipeline, territory, and account reporting Cross-Functional Collaboration: Collaborate cross-functionally with marketing, sales enablement, finance, and IT teams to streamline workflows, improve system integrations, and align sales targets with corporate growth initiatives. Reporting & Analytics: Produce and share dynamic dashboards and reports through the use of sophisticated BI platforms like Tableau and Power BI, offering practical analysis on the health of sales pipelines, attainment of quotas, and precision of forecasts by recognizing trends, vulnerabilities, and potential advantages. Conduct comprehensive sales performance data analysis to uncover operational bottlenecks, reveal potential forecast deviations early, and recommend strategic corrective actions that drive operational improvement. Process Optimization & Automation: Lead and implement automation initiatives and process improvements that streamline manual sales reporting, pipeline updates, and forecasting inputs, enabling scalable, repeatable sales operations practices across regions and divisions to improve accuracy and reduce cycle times Leadership & Enablement: Offer training and continuous assistance to regional and global sales teams regarding forecasting standard practices and data precision. Mentor sales operations analysts and coordinators, encouraging a culture of data perfection. What We’re Looking For: • 7+ years of progressive experience in sales operations within a large, intricate corporate setting. • Demonstrated mastery in CRM systems, particularly Salesforce, emphasizing data accuracy, system connections, and AI automation. • Strong analytical skills with expertise in forecasting techniques, pipeline management, and predictive analytics. • Established history of crafting dashboards, tracking important metrics, and communicating data narratives with BI tools such as Tableau or Power BI. • Outstanding partner management skills, with the ability to influence senior leadership and cross-functional teams. • Experience with large-scale change management and process automation projects. • Bachelor’s degree or equivalent experience in Business, Data Analytics, Finance, or related field; MBA or advanced certification preferred. Location United States The US national base salary range for this position is from $110,600.00 - $205,400.00 The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for either a sales incentive plan based on specific sales' roles, or a discretionary annual bonus, which rewards participants based on company and individual performance and is also eligible for awards under our Equity Incentive Plan. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. • And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for! Apply tot his job