ServiceNow AI Developer – IRM, TPRM, BCM

Job Description: • The ServiceNow Agentic AI Developer designs, builds, and deploys agentic AI features and generative workflows for IRM, TPRM, BCM/OpsRes , using Now Assist and the latest LLM capabilities embedded in the Now Platform. • Build Now Assist experiences for IRM, TPRM, and BCM (assessments, risks, issues, controls, policies, continuity plans). • Design and implement agentic workflow patterns: retrieval agents, orchestration agents, evaluator agents, and autonomous task bots. • Use ServiceNow’s LLM APIs, vector search, and prompt orchestration frameworks to generate context-aware outputs. • Implement GenAI-powered automations such as: Risk/control summaries, Third-party due-diligence generation, Automated policy mappings, Business impact analysis generation, Incident/impact narrative generation for BCM. • Configure and customize IRM Workspaces, Risk Modules, Continuous Monitoring, Controls, Issues, and Regulatory Taxonomies. • Build TPRM intake flows, inherent/residual scoring models, and evidence automation. • Extend BCM modules for continuity planning, crisis management, and notification workflows. • Use Script Includes, Flow Designer, IntegrationHub, and custom API integrations to connect external data sources to AI agents. • Implement vector database integrations, retrieval pipelines, and structured document ingestion for agentic AI retrieval. • Ensure performance, security hardening, and responsible AI safeguards are embedded into all features. • Translate business problems into AI-driven solutions in collaboration with Templar Shield architects and SMEs. • Document prompts, agent behaviors, evaluation criteria, and decision logs for auditability. • Support clients with AI governance alignment such as NIST AI RMF, ISO 42001, and emerging state/federal AI rules. Requirements: • 3+ years of ServiceNow development experience (IRM/TPI/BCM strongly preferred). • Hands-on experience with Now Assist, GenAI Frameworks, AI Control Tower , or LLM-powered features. • Strong skills in JavaScript, Script Includes, Glide APIs, Flow Designer, and IntegrationHub. • Ability to design multi-step workflows and intelligent automations. • Understanding of at least one risk domain: IRM, TPRM, BCM, OpsRes, Compliance, or Security. • Ability to write-clean prompts and evaluation logic for AI outputs. • Comfort working with JSON, APIs, and RAG-style data patterns. • Experience with vector search, embeddings, or document-retrieval pipelines (preferred). • Familiarity with NIST AI RMF, ISO 42001, EU AI Act, or other AI governance frameworks (preferred). • ServiceNow certifications such as: - CSA (Certified System Administrator) - CAD (Certified Application Developer) - CIS-IRM, CIS-TPRM, CIS-BCM - AI-specific Now certifications (preferred) • Experience with Python, TypeScript, or microservices (preferred). • Prior consulting or professional-services delivery experience (preferred). Benefits: • Competitive compensation + annual performance-based bonus • 100% remote-first culture • Employer-sponsored health, dental, LTD, and life insurance coverage • 401(k) with company match • Paid training and certification sponsorship • Ability to work on cutting-edge AI projects across regulated industries • A collaborative culture where your process designs shape real industry solutions Apply tot his job